ON CALL RECEPTION AMBASSADOR

The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is an on call position 

Primary Responsibilities: 

• Customer Service Excellence: 

• Greet and direct visitors, parents, students, and staff with professionalism and warmth. 

• Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors. 

• Administrative Support: 

• Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling. 

• Technology and Program Management: 

• Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support. 

• Coordinate and support the scheduling and technical needs of conference rooms. 

• Facilities and Equipment Coordination: 

• Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set. 

• Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out. 

• Visitor and Staff Support: 

• Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies. 

• Strong interpersonal and communication skills. 

• Ability to learn and manage various programs and systems. 

• Excellent organizational and multitasking abilities. 

• Proficient in Microsoft Office Suite and other relevant software. 

• Previous experience in a high-profile customer service or administrative role preferred. 

• Commitment to the mission and values of SEI.  

• Associate degree in a related field desired.  Experience directly related to the job duties may be substituted for  education requirement. 

• Minimum of 2 years of office receptionist experience 

• Familiarity with Self Enhancement and/or social services environments ideal. 

• Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex  tasks and projects 

• Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing 

• Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people. 

• Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy. 

Note: This job description may change as programming evolves. SEI management re­serves the right to amend this description at any time -.01082025V1

Salary : $20 - $23