Experienced Customer Service Specialist (CT)

Join Inescta-X as a Full-Time Customer Service Specialist and elevate your career in a dynamic, customer-focused environment. You'll engage directly with clients, solving their pest control challenges and enhancing their experience with our top-notch services. As a high performer and achiever, you'll thrive in our culture of excellence and integrity, driving your potential to new heights.

This role allows you to showcase your problem-solving skills daily while positively impacting our customers’ lives. Your commitment to safety and a high-performance mindset will be recognized and valued in our professional atmosphere. Take advantage of this opportunity to be part of a company that believes in your growth and success. Apply now and become an integral part of our team!

As a Customer Service Specialist at Insecta-X, you'll play a vital role in delivering exceptional service to our clients. In this position, you'll manage a high volume of inbound calls and emails, helping customers schedule pest control services and ensuring a smooth, efficient experience. By understanding customer needs and providing helpful service recommendations, you'll contribute to a positive overall experience. This role is ideal for someone who thrives in a fast-paced environment and enjoys staying organized and engaged throughout the day.

Pay: $22–25/hr (weekly pay)

Schedule: M–F 8:00am–5:00pm alternating Saturdays (weekday off provided)

• Customer Service (CS) experience
• Ability to handle multiple phone lines
• Sales
• CS experience in pest control is preferred, but CS experience in a service-based industry is required
• Microsoft Outlook

We're looking for someone who is warm, personable, and confident on the phone, with a natural ability to build trust quickly. In a competitive market where customers may be contacting multiple providers, it's important to keep conversations engaging, answer questions clearly, and help guide them toward a decision. Strong communication skills - both over the phone and via email - are essential, along with the ability to stay patient, adaptable, and people-focused. Multitasking abilities will be needed as you navigate conversations, scheduling, and follow-ups while maintaining attention to detail. Candidates should be local to the area and have a solid understanding of the customer base.

• 401(k) with company match
• Medical
• Dental
• Vision
• Paid Time off
• Paid Sick Time Off
• Paid Holidays
• Floating Holidays

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!