Sales and Operations Specialist

Job Summary:

The Sales Operations Specialist is responsible for the Order-to-Cash cycle, including monitoring order accuracy, reconciling system data, and managing the end-to-end deduction analysis and dispute preparation process. This role serves as a central coordination point across Sales, Logistics, Finance, and Supply Chain teams to identify discrepancies, investigate deductions, and support dispute resolution. The position exercises independent judgment in evaluating deduction validity, preparing dispute documentation, tracking outcomes, and recommending process improvements to reduce revenue leakage. The position will be responsible for monitoring, validating, and reconciling the entire data flow between our internal SAP system and customer portals. Additionally, this role serves as the lead investigator for financial deductions, analyzes root causes, aggregates all necessary evidence (PODs, documents) into a dispute package for the Sales Team to execute, and tracks the process to ensure revenue recovery.

General Duties and Responsibilities:

• Monitor incoming customer purchase orders to ensure accuracy of pricing, quantities, and commercial terms within SAP prior to downstream processing.
• Track shipment and billing status to verify that Proof of Delivery, invoices, and logistics records align with customer portal data.
• Identify and flag discrepancies between SAP, customer portals, and logistics or finance records, coordinating corrections with appropriate teams.
• Serve as the central point of ownership for deduction and chargeback analysis.
• Review, categorize, and evaluate all incoming deductions to determine validity.
• Conduct detailed investigations by gathering supporting evidence from Logistics, Warehouse, Order Management, and Finance teams.
• For invalid deductions, prepare comprehensive dispute packages including POs, PODs, shipping documents, invoices, and correspondence.
• Provide clear documentation and guidance to Sales Representatives or Account Managers to support dispute submission and negotiation.
• Maintain a master tracker of all open deductions and disputes, including status, deadlines, and resolution outcomes.
• Assign and track action items across departments to ensure timely completion of dispute requirements.
• Follow up with Sales to confirm disputes are submitted within customer-defined timeframes.
• Monitor dispute progress through final resolution, including credit issuance or repayment.
• For valid, non-disputable deductions, identify root causes and quantify associated revenue impact.
• Develop reports outlining revenue leakage resulting from internal process gaps or execution errors.
• Recommend corrective actions and process improvements to management and operations teams to prevent recurrence.
• Prepare weekly and monthly reports on deduction trends, win/loss ratios, and financial impact.
• Provide structured feedback to Supply Chain, Logistics, and Finance teams on recurring issues.
• Support continuous improvement initiatives by identifying systemic issues and improvement opportunities within the order-to-cash process.
• Perform other related duties as assigned in support of revenue protection and operational effectiveness.

Supervisory Responsibilities:

• This job has no supervisory responsibilities

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, Supply Chain, or a related field required , or equivalent work experience in order-to-cash, deductions management, revenue accounting, or related analytical roles .
• Minimum 4 years of relevant experience in order-to-cash, deductions management, revenue accounting, or related analytical roles , preferably in a eMobility, consumer electronics, or powersports .
• Strong experience working with ERP systems, preferably SAP. Must be comfortable navigating SAP modules to check order status, inventory, and billing details.
• Demonstrated ability to analyze complex transactional data and identify discrepancies.
• Experience coordinating cross-functional investigations and managing time-sensitive workflows.
• Proficient in Microsoft Excel, including VLOOKUP, Pivot Tables, and IF formulas.
• Strong ability to process large datasets for reconciliation and reporting.
• Strong analytical, organizational, and documentation skills.
• Clear written and verbal communication skills, with the ability to present findings and recommendations to stakeholders.
• Strategic thinker with a high degree of ownership, execution capability, and a results-oriented approach.
• Experience working in a multinational company within an international team is a plus.
• Bilingual in English and Mandarin is required.

Physical Demands:

This position is primarily office-based and requires prolonged periods of sitting and working at a computer using standard office equipment. The role involves frequent data review, reporting, and collaboration with internal teams. Occasional extended hours may be required to meet reporting deadlines or resolve time-sensitive disputes. The employee must often lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus.

EEO Statement:

Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.