Operations Manager for Senior Move Management

Overview

The Operations Manager is responsible for owning day-to-day operations within a single market, ensuring that all jobs are properly staffed, resourced, and executed at a high level. This role serves as the local operational leader, translating project plans created by the Transition Success Manager into successful, on-the-ground execution. The Operations Manager ensures team readiness, job efficiency, and consistent service quality while supporting the development of field staff.

Key Responsibilities

Area Operations Oversight

• Own and manage all daily operations within assigned market
• Oversee job scheduling, staffing, and execution for all active projects
• Ensure jobs are completed on time, within scope, and aligned with company standards
• Maintain visibility into all active and upcoming work in the market

Staffing & Field Execution

• Build and manage weekly schedules for field staff
• Ensure appropriate staffing levels and team composition for each job
• Step in on-site as needed to support teams and ensure smooth execution
• Monitor productivity, efficiency, and adherence to expectations

Team Leadership & Development

• Supervise field staff and team leads within the market
• Provide real-time coaching, feedback, and performance support
• Assist with hiring, onboarding, and training of new employees
• Reinforce a culture of accountability, professionalism, and compassion

Coordination with Transition Success Manager (TSM)

• Partner closely with TSM on all booked jobs to ensure seamless execution
• Review job scope, timelines, and special requirements prior to start
• Ensure clear communication of job plans to field teams
• Provide feedback to TSM on scope gaps, staffing challenges, or efficiencies

Logistics & Resource Management

• Ensure availability of supplies, materials, and equipment for all jobs
• Coordinate with vendors (movers, dumpsters, etc.) as needed
• Maintain organization and readiness of operational resources within the market

Quality Control & Client Experience

• Ensure consistent, high-quality service delivery on every job
• Conduct job check-ins and site visits as needed
• Address operational issues quickly and effectively
• Support resolution of client concerns in partnership with TSM

Process Improvement

• Identify inefficiencies in scheduling, staffing, or execution
• Recommend and implement improvements at the market level
• Support adoption of company-wide systems and processes

Qualifications

Required

• 5 years experience in operations, logistics, or team leadership
• Experience managing or coordinating teams in a hands-on environment
• Strong organizational and time management skills
• Ability to manage multiple jobs and shifting priorities
• Strong communication and problem-solving abilities

Preferred

• Experience in moving, relocation, home services, or similar industries
• Experience with scheduling and workforce coordination
• Experience training or leading small teams
• Background in a small business or growth-oriented company