General Manager - Event Operations and Crowd Management

General Manager – Event Operations & Crowd Management

Lead large-scale event operations and crowd management for a premier venue environment.

BEST Crowd Management is seeking an experienced General Manager – Event Operations to oversee crowd management, event staffing, and venue operations in Madison, WI. This leadership role is responsible for ensuring safe, efficient, and successful execution of events at large public venues such as convention centers, arenas, stadiums, and entertainment facilities.

⚠️ Crowd management experience in a large venue or event environment is required.

The ideal candidate brings strong event operations leadership, venue management experience, and the ability to manage large teams supporting live events.

Pay, Benefits, and Work Location:

• Competitive Salary: $80,000 - $90,000 / year
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Based in Madison, WI you’ll be at the heart of our operations, ensuring security and safety.
  
  

Job Summary

Essential Duties and Responsibilities:

• Manages, oversees and coordinates all aspects of recruitment for all accounts in Southern Wisconsin, and ensures quick, efficient, and compliant hiring.
• Finds new and creative ways to reach part time staff members and recruit them for employment with BEST.
• Actively seeks Non-Profit Organizations from the local communities who are seeking fund raising opportunities, bringing them into our NPO Programs.
• Work with all new and current hires to obtain their Wisconsin Security Permit, ensuring compliance with all staffing calls, and making the licensing process as simple as possible for PT staff members (and NPOs when appropriate).
• Proactively communicates with and seeks feedback from the operations team. The main goal is to utilize the tools available to set them up for success, so it is imperative this position is lock step with operations, ensuring fully staffed, compliant events.
• Proactively communicates with and seeks feedback from all staff. Seeks to continuously improve performance and efficiencies.
• Execute a variety of different types of hiring events, interviews, and job fairs; finding new and creative ways to not only hire new staff, but ensure they are converted to post as well.
• Working alongside operators to develop and maintain staff retainment practices
• Up to 25% travel required
• Perform other duties and responsibilities as requested or required
  
  

Minimum Qualifications

• Excellent people management skills
• Experience finding, recruiting, and hiring for high volume businesses.
• Excellent communication skills both oral and written
• Initiative – Engages in proactive behavior and looks for new project opportunities
• Adaptability – Responds effectively to changes in situation or information
• Minimum of three years of previous hiring and recruitment experience.
• Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
• Ability to pass a background check
• Valid Driver’s license and ability to pass an MVR check
  
  

Physical and Mental Demands:

• While performing the duties of this job, it is required to sit, stand, walk, talk or hear. On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.
• Must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  
  

Working Environment:

• The position is an office-based position with frequent requirements to work at or attend scheduled events,
• Potentially in an outdoor environment.
  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

✅ Apply today if you have experience leading large-scale event operations and crowd management teams.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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