What are the responsibilities and job description for the Analyst, Applications and Automations position at SEGERSTROM CENTER FOR THE ARTS?
Job Summary
The Analyst, Applications & Automation partners with departments across the organization to improve business processes through the effective use of technology, while collaborating closely with IT team members to deliver secure, scalable, and well-integrated solutions. This role supports and optimizes key enterprise systems—including Tessitura (CRM, ticketing, and fundraising), Artifax (venue management), and the organization’s finance system—alongside Microsoft technologies (Power Platform, Microsoft 365, Azure) and collaboration platforms such as Monday.com and Slack.
This role bridges business needs and technical solutions, supporting and implementing application optimization, automation initiatives, integrations, and AI-enabled workflows while ensuring solutions are secure, scalable, and aligned with organizational goals.
Job Duties
- Business Partnership & Process Improvement
- Collaborate with departments to understand workflows, challenges, and opportunities
- Identify opportunities to improve efficiency through automation, integration, and AI
- Application Ownership & Platform Leadership
- Serve as a primary owner for assigned business applications, including platforms such as Microsoft 365, Monday.com, Slack, and other SaaS tools
- Manage application lifecycle including configuration, enhancements, upgrades, and vendor coordination
- Automation & Solution Development
- Design and build solutions using Power Apps, Power Automate, and Power BI/Microsoft Fabric
- Systems Integration & Architecture
- Design, implement, and support integrations between systems, including Microsoft 365, Monday.com, Slack, Tessitura, Artifax, and other SaaS platforms using APIs, webhooks, and middleware
- AI & Innovation Enablement
- Leverage tools such as Microsoft Copilot, Azure AI services, and automation platforms to drive meaningful business value
- Help evaluate emerging technologies and recommend practical applications
- Data & Analytics Support
- Support the use of data within applications, automations, and business processes in partnership with the Database Analyst
- Integrate data sources into solutions to enable efficient, data-driven workflows while aligning with established data standards and governance
- Governance, Security & Best Practices
- Ensure solutions follow governance, security, and compliance standards
- Partner with IT leadership on identity management, access controls, and data handling
- Training, Adoption & Enablement
- Drive and promote organization wide adoption of solutions through targeted training, documentation, and coaching