What are the responsibilities and job description for the Customer Support Technician position at SEEK Careers Staffing?
This is an opportunity to join a growing, supportive company where your work is valued, and your contributions make a real impact. This role is ideal for someone who enjoys problem-solving, helping customers, and keeping operations organized and efficient.
Position – Customer Support Technician
Job Location – Hudson, WI
Starting Date – Immediate
Employment Term – Temp-to-Hire
Employment Type – Full-Time
Work Hours (Shift) – 1st Shift: Monday – Thursday 8:00 AM – 5:00 PM, Friday 8:00 AM – 4:30 PM
Starting Pay – $18 per hour
Benefits – Full benefits package available
Required Education – High School Diploma or equivalent
Required Experience – Experience in customer service, administrative tasks, or office support. Comfortable using computers, Microsoft Office, and general software applications. Attention to detail, organization, and multitasking are essential. Experience with RMA/accounting systems and shipping software like UPS WorldShip is a plus.
The Customer Support Technician is responsible for managing customer inquiries, returns, and repair requests. This role ensures customers receive accurate and timely information, while supporting internal teams with efficient processing of orders, returns, and related documentation. Strong organization, communication, and follow-through are critical to success.
Responsibilities
- Answer customer calls and direct inquiries to the appropriate team member or department.
- Issue return authorizations (RAs) for products needing repair or credit.
- Process incoming returns, ensuring all paperwork is completed accurately.
- Provide updates to customers regarding repair status, shipping, or other requests.
- Contact customers with estimates, payment details, and return instructions.
- Enter orders, RAs, credit memos, and repair requests into the company system.
- Generate shipping labels and send them to customers electronically.
- Coordinate returns and follow up to ensure correct resolution.
- Handle credit card transactions and other payment processing accurately.
- Assist with additional office or customer support tasks as needed.
Qualifications
- High school diploma or equivalent.
- Strong verbal communication skills and professional, friendly demeanor.
- Comfortable using computers and Microsoft Office applications.
- Detail-oriented, organized, and able to handle multiple tasks at once.
- Experience in customer service, administrative support, or office roles.
- Knowledge of RMA systems and shipping software (UPS WorldShip) is helpful.
About SEEK Careers/Staffing
You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success®. You’ll find that the process is thorough and that your experience is personalized.
SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
ASK ABOUT OUR $100 REFERRAL BONUS PROGRAM!
Salary : $18