What are the responsibilities and job description for the Tenant Collections Specialist position at SEBCO?
Description
Position Overview:
We are seeking a highly motivated and detail-oriented Tenant Collections Specialist to join our team. This role is essential in maintaining positive tenant relationships, ensuring timely rent payments, and representing our interests in tenant-related legal matters. The ideal candidate will have a strong background in tenant relations, collections, and legal procedures, with excellent communication and problem-solving skills.
Key Responsibilities:
- Tenant Relations: Serve as the primary contact for tenants regarding outstanding rent, security deposits, and other related matters.
- Collections Management: Proactively follow up on unpaid rent, promises to pay, and overdue accounts, ensuring timely resolution.
- Security Deposits: Manage inquiries and disputes regarding security deposits in compliance with applicable laws and company policies.
- Legal Representation: Represent the company in small claims court, mediations, and agreements concerning tenant-landlord disputes
- Mediations & Agreements: Facilitate and negotiate resolutions to disputes, ensuring outcomes align with company objectives and legal standards.
Requirements
- Strong conflict resolution skills.
- Familiarity with landlord-tenant laws and small claims court procedures.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience using Appfolio or a similar property management software
- Reliable transportation