What are the responsibilities and job description for the Sr. AR / Credit and Collections Specialist position at Douglas Electrical Components, Inc.?
Position Summary: We are looking for a motivated and detail-driven Credit and Collections Specialist to support our receivables and credit control process. The ideal candidate will bring a solid understanding of invoicing, analyzing customer statements, collections, credit controls, and has a customer-focused approach with excellent communication skills.
Key Responsibilities:
- Manage the collection of outstanding accounts, ensuring timely follow-up on overdue balances
- Contact customers via phone, email, or written correspondence to secure payment and resolve discrepancies
- Document collection activity and maintain accurate records of customer communications in the ERP system
- Generate and review accounts receivable aging reports to track outstanding invoices
- Recommend actions such as credit holds, escalations, or write-offs based on account performance
- Evaluate new and existing customers’ creditworthiness using internal tools and credit agency data
- Coordinate with internal departments to resolve billing disputes or account issues
- Provide insight and forecasts for weekly expected cash receipts
- Assist in month-end close by providing accounts receivable updates and reconciliations
- Daily Cash Application and Invoicing
- Assist in other areas as needed
Qualifications:
- Proven experience in credit and collections, with a focus on accounts receivable
- Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
- Strong attention to detail, with excellent written and verbal communication skills
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Experience with customer portals is a plus
- Minimum 5 years of Experience working for a products company
Salary : $50,000 - $60,000