Inside Sales Specialist (Client Re-Engagement)

Job Title: Inside Sales Specialist (Client Re-Engagement)

Location: Remote — Washington State-based

Employment Status: Regular, Full-time

FLSA Status: Exempt

Salary/Rate Range: $80,000–$100,000 DOE SPIFF

Reports to: Director of Sales

About Us:

With a legacy spanning over 15 years, Seattle Tree Care stands as the foremost provider of premier tree care services in the Seattle area. As a family-owned company, we are deeply committed to our clients, our team, and our community. Our dedicated team of over 40 passionate professionals works together to deliver expert tree care rooted in a foundation of safety, transparency, and continuous improvement. Seattle Tree Care is growing fast and expanding its operational capacity, creating meaningful opportunities for individuals who bring precision, integrity, and a drive to make an impact. Join our dynamic team and experience a workplace that values your contributions, supports your growth, and offers competitive compensation.

Job Summary:

The Inside Sales Specialist (Client Re-Engagement) is a high-activity, relationship-driven role responsible for proactively re-engaging Seattle Tree Care’s past customers and dormant accounts to identify service needs and convert opportunities into booked work. Through structured outbound outreach via phone, email, and SMS, this role builds on existing client relationships to uncover needs across General Tree Care (GTC), Plant Health Care (PHC), and Consulting services — then qualifies, documents, and routes those opportunities efficiently to Sales Arborists and Production. This position directly supports revenue growth, client retention, and backlog stability by maximizing the lifetime value of STC’s existing customer base and smoothing demand variability across seasons. Success is measured by consistent outreach activity, pipeline conversion, and booked revenue generated from re-engaged clients. The right person combines strong phone presence and communication skills with disciplined CRM habits, a consultative approach to qualifying needs, and the persistence to maintain high performance in a self-directed, high-volume outbound environment.

Responsibilities:

• Outbound Outreach & Client Re-Engagement
  • Conduct structured daily outreach to past customers and dormant accounts via phone, email, and SMS in accordance with established activity targets and outreach protocols
  • Re-engage clients based on service history, property characteristics, seasonal needs, and identified risk factors including tree health concerns, safety issues, and deferred maintenance
  • Maintain consistent daily and weekly call and outreach volume in alignment with established KPI targets; activity volume is a baseline expectation, not a stretch goal
  • Represent Seattle Tree Care’s premium brand in every client interaction — with professionalism, warmth, and genuine knowledge of the services being discussed
  • Identify risk factors and service triggers, including tree health concerns, safety hazards, deferred maintenance, seasonal timing, and prior service gaps, to build a compelling and authentic case for re-engagement
  • Reinforce STC’s value proposition and support pricing discipline in all client conversations; do not undercut service value or create pricing expectations inconsistent with STC’s standards
• Opportunity Qualification & Routing
  • Use targeted questioning and active listening to quickly diagnose client needs and uncover opportunities across GTC, PHC, and Consulting service lines
  • Qualify each opportunity accurately and determine the appropriate next step — estimate, consultation, or direct scheduling — before routing to the Sales Arborist team or Dispatch
  • Route qualified opportunities to the appropriate Sales Arborist with complete, accurate context — including client history, identified needs, scope notes, access details, and any known constraints — to enable an efficient site visit and estimate
  • Support job readiness by proactively capturing key details during re-engagement conversations, including site access, scope clarity, timing preferences, and any known constraints
  • Coordinate with Dispatch to align scheduling availability with client expectations when direct scheduling is appropriate
  • Conduct disciplined follow-up on all open opportunities without drop-off; no qualified lead goes cold due to inaction
• CRM & Pipeline Management
  • Document all client interactions accurately and promptly in HubSpot CRM, including call notes, opportunity details, next steps, follow-up tasks, and pipeline stage updates
  • Maintain a clean, current, and well-organized pipeline at all times; every open opportunity has a documented status, assigned next action, and follow-up date
  • Tag and categorize opportunities accurately to support downstream workflows, including permit needs, access constraints, scope clarity, and service type
  • Convert re-engagement outreach into booked work and measurable backlog contribution on a consistent, tracked basis
  • Contribute to smoothing seasonal demand variability by proactively building pipeline during slower periods and maintaining a consistent revenue contribution throughout the year
• Performance Reporting & Collaboration
  • Communicate proactively with the Director of Sales regarding pipeline status, conversion trends, outreach performance, and any patterns or opportunities identified in the client base
  • Participate in regular pipeline reviews, performance check-ins, and sales team meetings as scheduled
  • Other duties as assigned
    

Qualifications:

• 2 years of experience in inside sales, outbound sales, or customer re-engagement required
• Demonstrated ability to meet or exceed activity targets and revenue goals in a high-volume outbound environment required
• Strong phone presence and written communication skills required
• High level of organization and CRM discipline required; HubSpot experience strongly preferred
• Experience in home services, construction, landscaping, or arboriculture preferred
• Familiarity with consultative sales approaches preferred
• Basic understanding of property maintenance cycles or tree care services preferred
• Must be Washington State-based with reliable high-speed internet, phone capability, and a professional, distraction-free home workspace
• Ability to pass a background check

Requirements and Skills:

• Ability to speak clearly and effectively for extended periods in a high call volume environment
• Strong active listening and verbal reasoning skills to diagnose client needs quickly and qualify opportunities accurately
• Ability to sustain focus and productivity in a high-volume, repetitive outreach environment throughout the full workday
• Ability to manage rejection and maintain performance consistency under pressure without loss of professionalism or output quality
• Ability to multitask between CRM, phone, email, and scheduling tools simultaneously without loss of accuracy
• Ability to exercise sound judgment in qualifying opportunities, determining next steps, and escalating appropriately

Physical Requirements

• Ability to sit and work at a computer for prolonged periods while conducting outbound calling, CRM documentation, and written outreach
• Frequent use of hands and fingers for typing, dialing, and navigating CRM and scheduling systems
• Visual acuity sufficient for extended screen-based work including CRM navigation, email composition, and data review
• Ability to occasionally lift and carry up to 15 lbs (laptop, materials) when attending in-person meetings or onboarding sessions

Presence & Reporting Requirements

• This position may be performed fully remote within Washington State; employee must maintain a professional, distraction-free workspace with reliable high-speed internet and phone capability
• Must be available and actively working during standard Pacific Time business hours throughout the full workday
• In-person presence at Seattle Tree Care’s Seattle, WA office is expected for onboarding, periodic training, team meetings, and performance management conversations; these will be communicated with appropriate advance notice
• Occasional in-person attendance for team integration, strategic planning, or training sessions is expected and considered part of this role
• Must maintain a workspace and technology setup suitable for sustained outbound calling, video meetings, and CRM management

Apply Today

If you’re a high-activity, relationship-driven sales professional who thrives in a self-directed environment and takes pride in turning past client relationships into meaningful new opportunities — we want to hear from you. Apply today and help Seattle Tree Care grow the relationships that matter most.

Salary : $80,000 - $100,000