PHARMACY TECHNICIAN

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop.  These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values:  Everything we do at SIHB is centered on Traditional Indian Medicine.  It is our responsibility to maintain cultural integrity in all that we do.
• Accountability:  All employees of SIHB effectively manage their own work and the work of their teams.  We take ownership of our actions and decisions.  We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration:  SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication:  We practice effective and clear communication with staff, relatives, teams, and community.  We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation:  All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity.
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions oriented.
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best.  Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care. 

Responsibilities: 

The pharmacy technicians is a crucial member of the pharmacy team and is responsible for assisting SIHB patients in obtaining pharmacy services and providing information about our pharmacy services.   The pharmacy technician performs tasks in the pharmacy following workflow procedures under the supervision of a pharmacist.  Technicians are to acquire and maintain the knowledge and skills needed to perform their assigned duties and to ensure they follow laws and regulations pertinent to the practice of pharmacy. Technicians are to be the team experts on the team in the areas of prescription processing, point of sale insurance billing and patient discount eligibility. Technicians are responsible for cashiering and maintaining a cash fund.

Duties:

1. Assist patients at pick up and drop off counters. 
2. Appropriately request a pharmacist for counseling on all new prescriptions and for patient questions that legally or otherwise require a pharmacist. 
3. Answer phone calls from patients and clinic staff refer to a pharmacist as appropriate.
4. Maintain knowledge of and follow the laws and regulations including but not limited to those from the DEA, Washington State Board of Pharmacy, AAAHC, Medicare, DSHS, and HRSAs 340b program.
5. Process online claims by correctly identifying and entering patients’ insurance information.
6. Follow workflow procedures and directions from pharmacy supervisor or the pharmacist on duty.  Participates in continuous QI process.
7. Interpret and enter prescriptions into the pharmacy management system.
8. Enter required information for each prescription processed including the date written, the drug expiry date, and the correct NDC.
9. Check in orders, stock shelves, rotate product, remove outdates, and file invoices in a timely manner.
10. Assist in Quality Assurance process by identifying errors, documenting errors, and complying with changes made in workflow during this process.
11. Identify, remove, and return prescriptions to stock at the designated time.
12. Maintain a clean workspace, assist in keeping pharmacy clean, and shred patient information.
13. Verify and enter patient discounts in the pharmacy system.
14. Maintain a cash register, collect funds appropriately, perform end of day tasks.     

Required Qualifications:

• • Excellent communication and customer service skills.
  • Licensed by the Washington State Board of Pharmacy as a pharmacy technician.
  • CPhT
  • High school Diploma
  • Candidate must pass a background clearance.

Preferred Qualifications 

Familiarity of health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health care services to this population.