What are the responsibilities and job description for the Residential Appliance Diagnostics & Refrigeration Specialist position at Sears Appliance Repair?
About the role
Sears Home Services is hiring in Delaware, OH, 43015. In this field-based position, you’ll diagnose and repair major household appliances and refrigeration units while delivering top-tier customer service.
Key responsibilities
- Drive to multiple customer homes daily to troubleshoot and repair appliances: refrigerators, washers, dryers, dishwashers, microwaves
- Provide an outstanding customer experience on every visit
- Offer value-added solutions that keep homes clean, comfortable, and protected
- Maintain a clean, organized company truck and manage parts with precision
- Perform other duties as assigned
Qualifications
- High school diploma or GED
- EPA Type I or EPA Universal certification
- Mechanical acumen and skill with testing/repair tools
- Prior appliance diagnosis and repair experience (preferred)
- Process- and quality-oriented; follows directions accurately
- Smartphone proficiency, including ordering parts
- Valid driver’s license for the state(s) where you work
- Up to 100% travel as required
- Ability to work variable, flexible hours with required overtime
- Reads, interprets, and applies technical documentation to resolve issues
- Strong verbal and written communication; reads, writes, and speaks English
- Physical requirements: constantly lift/carry/push/pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
- Constant reaching outward; handling/fingering; standing, walking, sitting; keyboarding
- Frequent bending, squatting, kneeling, twisting, turning, stooping, climbing, crawling
- Occasional reaching above shoulder
- Able to operate an automatic transmission vehicle
- Compliance: Successfully pass a background & drug screen
Compensation
- Base pay: $18 - $30 per hour, based on experience, certification, and location
Benefits and perks
- Medical, dental, and vision coverage, plus an employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier health coverage, prorated throughout the plan year
- 401(k) with a 100% employer match on the first 3% of salary you contribute before tax
- Additional earning potential through performance bonuses and sales incentives
- Year-round work; Sears cross-trains techs across a wide product range
- Best-in-class training via Sears Technical Institute—tens of thousands trained over 60 years
- Peer mentoring: onboarding buddy and experienced mentors
- Company-provided vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that reduces paperwork and offers technical support
Apply your diagnostic skill set where it matters—right in the customer’s home—while building a long-term career with comprehensive support.
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health Insurance