What are the responsibilities and job description for the Field Technician, Appliance Repair and Refrigeration Systems position at Sears Appliance Repair?
What if your next fix changed someone’s day?
Picture this: you arrive at a home in Delaware, OH, 43015, and a family’s refrigerator is down. You assess, diagnose, and repair—quickly and safely. Food saved. Stress gone. That’s the impact you’ll make as a Field Technician with Sears Home Services.
Are you the problem-solver we’re looking for?
- You enjoy cracking complex mechanical issues and finding the right solution the first time
- You like working with your hands and take pride in quality workmanship
- You thrive on the go, meeting new people and restoring comfort in their homes
Your mission
- Visit multiple customers per day to diagnose and repair appliances such as refrigerators, washers, dryers, dishwashers, and microwaves
- Create an exceptional, trust-building customer experience at every step
- Recommend helpful, value-added options that keep homes clean, comfortable, and protected
- Keep your truck tidy and parts well-managed for speed and accuracy
- Perform other duties as assigned
What success requires
- High school diploma or GED
- EPA Type I or EPA Universal certification
- Mechanical know-how and proficiency with testing/repair tools
- Appliance diagnosis and repair experience preferred
- Process discipline and the ability to follow documented procedures
- Smartphone savvy, including ordering parts on the go
- Valid driver’s license in the state(s) where you’ll work
- Travel up to 100% as needed
- Availability for variable hours and required overtime
- Ability to read, understand, and apply technical documentation
- Clear verbal and written communication; ability to read, write, and speak English
- Physical capability to constantly lift/carry/push/pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
- Constant reaching outward; handling/fingering; standing, walking, sitting; typing on a keyboard
- Frequent bending, squatting, kneeling, twisting, turning, stooping, climbing, crawling
- Occasional reaching above shoulder height
- Ability to drive an automatic transmission vehicle
Pay, benefits, and growth
- $18 - $30 hourly base rate, depending on experience, certification, and location
- Comprehensive medical, dental, and vision coverage, plus an employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier health coverage, prorated throughout the plan year
- 401(k) with a 100% employer match on the first 3% of salary you contribute before tax
- Performance bonuses and sales incentives for added earning potential
- Year-round work thanks to Sears’ scale and cross-training across a wide product range
- Best-in-class training through Sears Technical Institute—tens of thousands trained over the last 60 years
- Peer mentoring with an onboarding buddy and seasoned technicians
- Company vehicle, uniforms, specialty tools, a mobile phone, and an industry-leading app that eliminates paperwork and provides technical support
Compliance
Successfully pass a background & drug screen
If you’re driven by craftsmanship, customer care, and continuous learning, we’re ready to meet you.
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health Insurance