What are the responsibilities and job description for the IT Manager position at Sealing Devices Inc.?
IT Operations & Team Management
- Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations.
- Supervise and mentor IT staff, providing direction, support, and performance management.
- Coordinate IT activities across multiple locations to maintain consistent service delivery and support.
- Escalate key issues and collaborate with the Director of IT on strategic initiatives and technology planning.
- Manage the implementation, maintenance, and performance of enterprise IT infrastructure, including:
- Network connectivity across all sites
- Servers, cloud platforms, and data storage systems
- Telecommunications and collaboration tools
- Ensure system availability, performance, and security while minimizing downtime across locations.
- Coordinate infrastructure upgrades, system maintenance, and lifecycle management.
- Support the implementation and enforcement of cybersecurity policies and best practices.
- Assist with disaster recovery planning, backup management, and business continuity initiatives.
- Monitor systems for security risks and work with leadership to address vulnerabilities and compliance requirements.
- Support and maintain technology systems critical to manufacturing operations, including ERP platforms, shop floor technologies and Inventory/Supply chain systems.
- Work closely with operations, engineering, and production teams to ensure IT systems support plant operations and production efficiency.
- Troubleshoot and resolve technology issues that impact manufacturing systems.
- Ensure timely and effective technical support for end users across all company locations.
- Implement IT service management processes to improve service response times and user satisfaction.
- Monitor help desk performance and identify opportunities to improve IT support processes.
- Coordinate with IT vendors, service providers, and technology partners to support infrastructure and system needs.
- Assist the Director of IT in managing the IT budget, including hardware, software, licensing, and service contracts.
- Evaluate technology solutions and recommend improvements that support operational needs.
- Lead or support IT projects such as system upgrades, infrastructure improvements, and software implementations.
- Coordinate with internal stakeholders to ensure technology projects meet operational requirements.
- Track project progress and ensure initiatives are delivered on time and within scope.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 7–10 years of progressive IT experience, including team leadership or supervisory responsibilities.
- Experience with ERP systems such as Oracle or SAP.
- Experience supporting multi-location IT environments.
- Strong knowledge of:
- Network infrastructure and systems administration
- Cloud technologies and virtualization
- Cybersecurity best practices and enterprise systems
- Experience working within a manufacturing or industrial environment.
- Familiarity with industrial technology environments and compliance frameworks such as CMMC.
Salary : $100,000 - $115,000