Retail Shift Lead

What you'll bring to the team

💼 Job Summary

Are you a natural leader who thrives in a fun, fast-paced environment? 🌟 As a Retail Shift Lead, you'll help drive the day-to-day operations of our attraction’s Retail department — creating magical experiences for every guest! Whether leading the floor or stepping into host positions, you’ll be at the heart of team development, guest service, and operational excellence. 🎢🛍️

Qualifications & Experience

🧭 What You’ll Do

• Be the Supervisor on Duty 🧑‍✈️ when assigned, supporting departments like Retail, Admissions, Attractions, and Food & Beverage• Delegate daily tasks 📝 and keep front-line staff energized and on-track• Champion a “Guest Obsessed” culture 💖 by delivering top-tier customer experiences• Maintain health & safety compliance ✅ and support emergency response procedures• Proactively manage queues & guest flow 🎟️ for smooth and safe operations• Respond quickly to guest concerns and collaborate across departments to resolve them• Lead, coordinate, and document staff training in retail standards, profit protection, and safety protocols 🛡️• Support team empowerment in guest recovery and exceptional service delivery 💬• Provide real-time coaching, feedback, and escalation when necessary 📈• Assist with stock management, visual merchandising, inventory control, and more when not on duty manager rotation 🛒• Perform other duties as assigned to support an outstanding guest experience

🧠 What We’re Looking For

• High School Diploma or GED required 🎓• 6 months experience in attractions, retail, hospitality, or service industry preferred• Strong background in customer service & public-facing roles 🙋• Ability to motivate, inspire, and lead a team with positivity and purpose 💪• Strong communication, organization, and interpersonal skills ✍️🗣️• Passion for working with kids and families 👨‍👩‍👧‍👦• Tech-savvy and confident using point-of-sale and office systems 💻• Excited to be hands-on and flexible in your day-to-day tasks!

🎟️ Licenses & Certifications

• Ability to obtain any required certifications or licenses necessary for the role or by law

✈️ Travel

• Occasional local travel may be required

🦺 Health & Safety

• Follow all safety protocols and support safe operations for team and guests• Must report any incidents and participate in investigations where required• Managers are responsible for maintaining safe work environments and ensuring their team understands and complies with company safety policies

🕒 Working Conditions

• Attendance is a mandatory function of this job• Must be able to work flexible hours including mornings, evenings, weekends, and holidays• Indoor/outdoor work with varying temperatures and loud environments may be required

💪 Physical Demands

• Ability to walk, stand, and move continuously throughout shift• Lift, carry, or move up to 50 lbs with or without accommodation• Regular bending, twisting, reaching, and kneeling• Use of PPE as required

🌟 Core Competencies

• Be Adaptable – Thrive in a dynamic environment and adjust on the fly• Collaborate – Work as one team to meet shared goals 🤝• Communicate Effectively – Tailor communication for different audiences• Ensure Accountability – Take ownership and hold others to commitments

✨ Ready to lead retail magic? Apply now and help us bring smiles to every guest’s day! 🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

Salary : $17