Retail Store Shift Lead

Job Title: Retail Team Lead (PT)

The Retail Team Lead is a part-time role that provides total solutions to our customers, encompassing Products, Technology, Services, Furniture, and Print offerings.

The Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings.

Responsibilities:

• Support a customer-centric environment, engagement with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.
• Demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers.
• Utilize Office Depot Inc.'s proven sales principles to proactively engage customers, drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
• Help create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction.
• Perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
• Support efficient operation while driving overall store sales in the Print function.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Effectively utilize communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• In partnership with all associates, ensure regular loss prevention compliance.
• Ensure compliance with company policies, procedures, and practices; drive positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Ensure the safety and security of the building and associates during the absence of the management team.
• In partnership with all associates, ensure regular loss prevention compliance.
• May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.

Requirements:

• Minimum 1-3 years of experience in a related field.
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Must possess ability to process information/merchandise through POS register system.
• Pays close attention to detail to ensure high quality production in the Print Services area.
• Demonstrate passion for the brand, products, services, and solutions offered to our customers.