Program Practice Specialist

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.

• Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.
• Manage daily administrative duties for each service line to include death certificates, documentation queries, committee notes and follow-up, virtual health cart support, scheduling support, and management.
• Daily Census management and patient assignment to include EMR reconciliation.
• Market services and the hospital to ensure retention of existing referral sources and to grow new referrals and volumes.
• Support co-workers in audit and billing and comply with ICD10/CPT coding and chart review to ensure accurate documentation and billing.
• Enhance Client, PCP, Patient, and Provider Satisfaction as well as Quality, Case Management, Emergency Department, and other facility relations. Assist in satisfaction surveys for the client and clinician teams.
• Communicate with PCPs and Consulting Specialist results pertaining to satisfaction, growth, and discharge summary follow-ups.
• Complete Tracking Forms designated for the Hospitalist Program. Analyze and recommend needed improvements to both employer and Hospital leadership teams.
• Identify on site production, performance, or other issues; recommend strategies for improvement.
• Assist in monthly scheduling and completion of provider schedules for designated client site to ensure quality patient care and efficient use of resources.
• Facilitate engagement of HM Medical Director to result in meeting participation, new provider recruiting and retention targets.
• Creation and facilitation of meeting agendas, meeting summaries, and follow-up plans.
• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.
• Establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers (HM representatives, ED representatives, Virtual Health clinicians, and Anesthesia providers if contract includes these services).
• Liaison between employer and hospital personnel involved in medical records process.
• Oversee daily operations regarding physician signatures, provider credentialing, physician completion of medical records and physician completion of daily billing.
• Assist in Onboarding activities for new clinicians: meet and greet with introductions, MSO support, badge access, office set-up, etc.
• Availability by phone or pager for schedule emergencies, patient complaints, or other facility issues.
• Other duties deemed necessary and assigned by leadership.

Knowledge, Skills, and Abilities:

• Experience working in a professional or medical based office environment.
• Excellent verbal and written communication and organizational skills.
• Able to effectively work autonomously and collaboratively in a team environment.
• Ability to build effective relationships at all levels within the organization.
• High attention to detail and follow-through.
• Intermediate Microsoft Office proficiency (i.e., Outlook, Excel, and PowerPoint)

EDUCATION:

• High School diploma or GED.
• Bachelor’s degree, preferred.

WORK EXPERIENCE/QUALIFICATIONS:

• 2 years of office management experience.
• 2 years of experience in Practice Management or Healthcare.
• Project Management experience working within or alongside hospital-based environment or functional areas.
• Knowledge and understanding of ICD 10 and CPT coding.

PRIMARY LOCATION:

• Winchester Medical Center - Winchester, VA

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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