What are the responsibilities and job description for the Technical Account Manager position at Scout Global?
Technical Account Manager
AppSec / DevOps experience
Boston, MA (Hybrid: 2–3 days/week)
$155k - $165k Base Bonus
We are hiring for a high growth startup who are backed by notorious VC's and seeking to hire a Technical Account Manager with extensive AppSec / Devops experience who loves blending deep technical expertise with meaningful customer impact. If you enjoy shaping architectural vision, guiding customers from first conversation to long-term success, and influencing the future of a fast-moving product, this role will feel like home.
About the Role
You’ll serve as a trusted technical leader across the entire customer lifecycle, supporting pre-sales solution design while ensuring smooth onboarding, strong adoption, and measurable business outcomes. You’ll collaborate closely with Engineering, and Product to help customers unlock the full value of the businesses Application Security platform.
This role is perfect for someone who’s equal parts strategist, architect, communicator, and customer advocate.
What You’ll Do
Pre-Sales
- Partner with Account Executives to design tailored solutions that meet each customer’s technical and business goals.
- Deliver compelling demos, workshops, and POCs showcasing seamless integration across CI/CD, SCM, and cloud environments.
- Translate complex requirements into clear architectural blueprints aligned with customer workflows and security needs.
- Act as the technical expert throughout sales cycles, building credibility with Dev, DevOps, Security, and executive stakeholders.
Post-Sales Success & Advocacy
- Lead onboarding and technical enablement to drive rapid time-to-value.
- Serve as a trusted advisor on best practices for securing modern software delivery pipelines.
- Guide customers through adoption, expansion, and long-term retention—identifying opportunities for deeper impact.
- Conduct strategic QBRs highlighting ROI, risk reduction, and next-phase plans.
- Champion customer feedback to Product & Engineering, helping shape future capabilities.
- Contribute to playbooks, architecture diagrams, and best-practice guides used across the customer journey.
What You Bring
- 7 years in DevOps, DevSecOps, AppSec or Software Architecture, including 3 years in a customer-facing technical role.
- Proven experience architecting and integrating SaaS security solutions across CI/CD, SCM, and cloud ecosystems.
- Strong familiarity with modern development tools (GitHub, GitLab, Jenkins, Azure DevOps, etc.).
- Exceptional communication skills—comfortable presenting to hands-on teams and executive leaders alike.
- Experience driving both pre-sales design and post-sales implementation/adoption.
- A history of building strong, lasting customer relationships.
- A self-starter mindset and the ability to thrive in a fast-moving, high-growth environment.
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Salary : $150,000 - $165,000