What are the responsibilities and job description for the Client Liaison / Concierge position at Scott Miller?
Job Title: Client Liaison / Concierge
Position Overview :The Client Liaison / Concierge at Scott Miller Salon has the opportunity to elevate hospitality into an art form! This role is essential to creating a warm, elevated, and welcoming environment from the moment a client walks through our doors. We are looking for a natural people person with an engaging personality. This individual embodies warmth, sophistication, and genuine care—creating a seamless, elevated experience for every client. You will anticipate needs, exceed expectations, and deliver thoughtful touches that transform each visit into something truly memorable.
Key Responsibilities
- Exceptional Guest Experience
- Greet every client with warmth, professionalism, and genuine enthusiasm
- Create a welcoming, luxurious environment from arrival to departure
- Anticipate client needs and personalize each interaction
- Concierge-Level Service
- Go above and beyond to surprise and delight clients with thoughtful gestures
- Offer refreshments, amenities, and tailored recommendations
- Manage reservations, confirmations, and special requests with precision
- Client Relationship Building
- Build strong, lasting relationships through attentive communication
- Maintain detailed client preferences and service history
- Handle feedback gracefully and resolve concerns with care and discretion
- Team Collaboration
- Act as the communication bridge between clients and service providers
- Coordinate schedules efficiently to ensure smooth daily operations
- Support stylists and technicians in delivering exceptional service experiences
- Fast-Paced Environment Management
- Thrive in a dynamic, high-energy setting while maintaining composure
- Multitask effectively without compromising quality or attention to detail
- Adapt quickly to schedule changes and client needs
Qualifications
- Previous experience in hospitality, luxury retail, or high-end salon/spa environment preferred
- Naturally warm, engaging, and socially intuitive personality
- Strong communication and interpersonal skills
- Exceptional organizational skills and attention to detail
- Ability to remain calm, polished, and solution-oriented under pressure
- A proactive mindset with a passion for exceeding expectations
What We’re Looking For
- Someone who loves creating unforgettable experiences
- A team player who thrives on collaboration and positive energy
- A detail-oriented professional who notices the little things that make a big difference
- A self-starter who takes initiative and pride in their work
Why Join Us
- Work in a luxury, client-focused environment
- Be part of a passionate, collaborative team
- Opportunity to elevate hospitality into an art form
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $20