What are the responsibilities and job description for the Customer Service Assistant Team Member position at Scott Cantrell - State Farm Agent?
About the Role
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. If you're a tech-savvy, people-oriented professional with a passion for delivering exceptional customer experiences, this is an exciting opportunity to launch your career in a modern work environment.
Key Responsibilities
- Engage with customers through various channels, including phone, email, and chat.
- Provide friendly and efficient assistance with policy inquiries, updates, and claims.
- Utilize digital tools and platforms to connect with a younger demographic.
- Stay up-to-date with industry developments and best practices in customer service.
Requirements
- Tech-savvy with a familiarity with digital communication tools.
- Familiarity with social media platforms and digital communication tools.
- Willingness to obtain relevant insurance licenses (training will be provided).
What We Offer
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Fun and inclusive work environment with team-building events.
