What are the responsibilities and job description for the Resolution Specialist position at Scott & Associates, PC?
Scott & Associates, P.C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries organization committed to providing exceptional legal representation to industry clients.
We are currently seeking a Debt Resolution Specialist to join our Collections team.
This role is bonus eligible up to $1400/month
Position Summary
Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
- Negotiate payment arrangements based on Firm and client standards
- Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
- Follow with consumers on missed and returned payments
- Exhibit customer service standards consistent with all quality assurance expectations
- Meet all monthly collection and production goals
- Maintain knowledge of and follow all laws and regulations governing debt collection
- Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Two years of experience in a high-volume call center
- Third party/legal debt collection experience preferred
- Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
- Strong negotiation skills
- Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
- Ability to multi-task and manage time effectively
- Ability to be flexible to adapt and act quickly when urgent matters require it
- Ability to maintain professional working relationships in a highly competitive environment
- Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
- Ability to maintain confidentiality
Salary : $18 - $20