What are the responsibilities and job description for the Help Desk Specialist position at Scion Staffing?
Scion Staffing has been engaged to conduct a search for a Help Desk Specialist on behalf of a mission-driven professional organization that champions the advancement and empowerment of its members. This is a full-time onsite position based in Nashville, Tennessee.
Position Overview
We are looking for a Help Desk Specialist who is passionate about technology, eager to solve problems, and dedicated to providing excellent customer service. As part of our IT team, you will be responsible for ensuring our employees receive high-quality support for their technical needs. Your role will be crucial in maintaining our company's IT systems, troubleshooting technical issues, and providing timely solutions to ensure seamless operations.
PERKS
This full-time position offers an annual salary range of $75,000 to $80,000, commensurate with experience. The organization provides a robust benefits package that includes comprehensive medical, dental, and vision coverage, paid time off, retirement plan contributions, and professional development opportunities. Team members enjoy a supportive, inclusive workplace that values collaboration, integrity, and a shared sense of purpose.
About Our Search Firm
Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.
Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.
Position Overview
We are looking for a Help Desk Specialist who is passionate about technology, eager to solve problems, and dedicated to providing excellent customer service. As part of our IT team, you will be responsible for ensuring our employees receive high-quality support for their technical needs. Your role will be crucial in maintaining our company's IT systems, troubleshooting technical issues, and providing timely solutions to ensure seamless operations.
PERKS
- Competitive annual salary of $80,000, depending on experience
- Comprehensive medical, dental, and vision insurance
- Employer retirement contributions and paid time off
- Inclusive, collaborative, and mission-oriented workplace culture
- Opportunities for professional growth and continued learning
- Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
- Install, configure, and maintain hardware, software, and peripheral equipment.
- Manage and support user accounts, access permissions, and IT-related documentation.
- Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
- Bachelor’s degree in Information Technology, Computer Science or a related field preferred.
- 2 years of experience in an IT support role.
- Strong troubleshooting, problem-solving and customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users.
- Proficiency in supporting and configuring Windows, Mac, and/or Linux operating systems.
- Understanding of remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk).
- Relevant certifications such as CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator, etc. a plus.
This full-time position offers an annual salary range of $75,000 to $80,000, commensurate with experience. The organization provides a robust benefits package that includes comprehensive medical, dental, and vision coverage, paid time off, retirement plan contributions, and professional development opportunities. Team members enjoy a supportive, inclusive workplace that values collaboration, integrity, and a shared sense of purpose.
About Our Search Firm
Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.
Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.
Salary : $75,000 - $80,000