Senior Manager Information Technology

Job Summary:

The Senior IT Manager serves as the organization’s lead technology resource, overseeing a broad range of IT functions including end-user support, infrastructure, security, data governance, and emerging technology adoption. This is a hands-on leadership role suited for someone who combines strong technical expertise with operational execution in a fast-paced, lean environment.

This individual manages a small IT support function and collaborates closely with external IT service providers to support day-to-day operations and larger initiatives. The role also acts as a key internal contact for business systems and helps guide the rollout and adoption of new productivity technologies, including AI-enabled tools.

Job Responsibilities:

End-User Support & Helpdesk Operations

• Act as an escalation point for technical support issues, ensuring timely resolution across hardware, software, and connectivity needs
• Provide guidance and oversight to junior IT support staff
• Maintain and improve helpdesk processes, ticketing systems, and service levels
• Serve as a reliable internal resource for employee technology needs

Infrastructure & Cloud Systems

• Oversee IT infrastructure including networks, cloud platforms, and endpoint management
• Manage file storage and collaboration environments to ensure accessibility and organization
• Partner with external providers on system upgrades, migrations, and infrastructure improvements
• Monitor system performance and proactively address risks
• Oversee hardware/software lifecycle, procurement, and asset tracking
• Support connectivity across office and collaboration environments (e.g., Wi-Fi, VPN, AV systems)

Data Governance & Collaboration Platforms

• Maintain and optimize collaboration platforms and document management systems
• Establish standards for organization, access, and lifecycle management of digital content
• Implement best practices for permissions, naming conventions, and data structure
• Support readiness for AI-enabled tools through strong data governance practices

Security & Compliance

• Maintain IT security controls, including identity management, endpoint protection, and access controls
• Develop and enforce policies aligned with industry best practices and regulatory expectations
• Monitor for security risks and coordinate incident response as needed
• Support data governance, retention policies, and privacy requirements
• Lead employee awareness and training initiatives related to security and compliance

Vendor & Technology Management

• Manage relationships with external IT providers and technology vendors
• Oversee service delivery, contracts, and ongoing performance
• Evaluate and recommend new tools and solutions aligned with business needs

Business Applications

• Serve as a primary contact for internal business systems and tools
• Support system configuration, access, and issue resolution
• Ensure integration and data flow across platforms
• Assess and implement new applications as needed

AI Tools & Technology Enablement

• Support rollout and adoption of AI-enabled productivity tools
• Develop training, usage guidelines, and internal best practices
• Identify use cases and drive engagement across teams
• Monitor adoption and recommend enhancements based on evolving capabilities

Onboarding & Offboarding

• Ensure efficient provisioning and setup of systems and equipment for new hires
• Oversee timely deactivation of access and recovery of assets for departing employees
• Continuously improve onboarding and offboarding workflows

Skills & Qualifications:

Education & Experience

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 7 years of progressive IT experience, including leadership responsibility
• Experience supporting cloud-based environments and modern workplace tools
• Background working with third-party IT vendors or managed services providers
• Experience in regulated environments is a plus

Technical Skills

• Knowledge of IT infrastructure, networking, and cloud systems
• Familiarity with security best practices (e.g., access controls, MFA, endpoint protection)
• Experience with collaboration platforms and data governance practices
• Exposure to AI productivity tools or automation technologies is a plus
• Relevant certifications are beneficial but not required

Leadership & Collaboration

• Experience managing or mentoring team members in a lean environment
• Strong organizational and project management skills
• Ability to collaborate effectively across technical and non-technical teams
• Comfortable working with external partners and holding vendors accountable

Communication

• Ability to clearly communicate technical concepts to a broad audience
• Experience creating documentation, training materials, and internal policies
• Comfortable presenting updates and recommendations to leadership

What We’re Looking For

• A hands-on technology leader with a strong sense of ownership
• A service-oriented mindset focused on enabling team productivity
• Interest in emerging technologies, particularly AI and automation
• Ability to balance strategic thinking with day-to-day execution
• Comfort operating in a dynamic, growing organization