Customer Service/Office Administrator

Summary

Provides administrative support and guidance to the Plant in relation to customer service, human resources and general office/plant support.

Essential Functions

• Reviews hourly employee attendance sheets to verify hours worked and time recorded is accurate.
• Maintains attendance controller with employee absences, leave and suspensions, etc.
• Track absenteeism, early out and tardiness on plant attendance calendar and process attendance violation form for review/signature by plant manager and review/signature of supervisor and employee.
• Organizes and administers onboarding for all hourly new hires and temporary agency workers.
• Processes biweekly payroll verifying hours and dollars for accuracy.
• Initiates Personnel Action Forms for all hourly employee changes in payroll/HRIS.
• Distributes biweekly payroll checks to hourly and salary employees.
• Requests background checks on possible new hires and issue documentation for physicals.
• Processes temporary employees with timecards on day and night shifts.
• Maintains personnel files and Human Resource forms for employees.
• Receives weekly hourly and salary uniforms from vendor.
• Sorts daily mail for incoming vendor invoices needing posted in SAP for payment, Copy processed receivers/invoices to be sent to Corporate for check release processing.
• Files and maintains processed vendor invoices, shipping Bill of Lading receivers and overseas parts container shipment delivery notes.
• Purchasing agent for plant, contacting vendors for price quotes and availability and locating suppliers in the area.
• Process purchase orders for plant manager approval, entering into SAP for PO number and calling/emailing vendor with completed PO.
• Manages incoming and outgoing customer service calls and inquiries.
• Manages office equipment and material needs, working with related vendors and suppliers.
• Assist vendors and customers that come into the plant or by phone for appointments or information
• Assist employees with personnel concerns or assist fellow employee(s) with extra assignments.
• Other duties, as assigned.

Essential Physical Functions

• Must be able to remain in a stationary position, often sitting or standing for prolonged periods.
• Ability to comprehend and apply written instructions and materials.
• Regular use of office and computer equipment
• Requires some degree of speed and concentration

Knowledge, Skills and Abilities Required

• Highly professional with ability to maintain confidentiality
• Self-managing and responsible
• Excellent communication skills, both verbal and written
• Efficient, organized and detail-oriented
• Ability to multi-task efficiently and be flexible required
• Strong interpersonal skills / personable
• Strong team player and individual contributor

Qualifications

College Degree or equivalent
Must have moderate to advanced computer proficiency with Word, Excel, and email. Strong keyboarding skills required.
SAP knowledge/experience is a strong plus
Knowledge/experience with Paycom, ADP a plus.
Must have at least 2 years of administrative related experience
Disclaimers

The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent of undue hardship.
The employer retains the right to change or assign other duties to this position, with or without advance notice.