What are the responsibilities and job description for the Customer Service Associate position at The Millennium Group, Where Service Matters?
Key Responsibilities
- Serve as liaison between TMG's mail and office services team and client departments.
- Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
- Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment.
- Track and maintain records and logs of mailing. Perform accurate data entry as needed.
- Other duties as assigned.
- Two years or more of experience in an office environment. Prior mail experience a plus.
- 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
- Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
- Exhibits superior verbal communication and phone skills.
- Exhibits exceptional customer service skills.
- Consistently demonstrates professional demeanor, appearance and attitude.
- Proven ability to remain calm under pressure; resilient.
- Sound judgment and problem-solving ability.
- Able to appropriately handle confidential and highly sensitive material.
- Demonstrated ability to be flexible and adapt to an ever-changing work environment.
- Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
- Ability to lift up to 50 lbs.