Conference Services Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Event Coordinator to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You? When You Join Schulte Hospitality Group, You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! Schulte Hospitality Group Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
  
  

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Responsible for learning the hotel brand and strategy 
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience 
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions 
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events 
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel 
• Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals 
• Achieve all predetermined sales goals for revenue and sales activity 
• Negotiate contracts according to company standards 
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented 
• Accurately record all bookings or lost business for hotel 
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 
• Provide prompt and accurate responses to all client requests for proposals and information 
• Consistently meet or exceed sales goals including predetermined revenue and sales activity 
• Assist the client in menu planning, coordinate food, beverage, table arrangements, and decorations ensuring clients details are executed 
• Monitors local competitors and compares their operation with his/her operation 
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system 
• Completes daily/weekly/monthly reports as directed by the DOS/GM 
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process 
• Provide prompt and accurate responses to all client requests for proposals and information 
• Perform various other duties as assigned to meet business objectives 
  
  

Education And Skills

• High School Diploma/GED. Bachelor's Degree preferred
• Minimum of (3) years in hotel or conference Catering/Sales
  
  

Knowledge, Skills And Abilities

• Ability to communicate effectively verbally and in writing 
• Excellent listening and problem-solving skills 
• Ability to exceed expectations of guests and team members 
• Negotiating Skills 
• Strong computer skills 
• Must have flexible work hours that may include evenings, weekends, and holidays 
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.This position is tipped eligible.Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.