Junior Technician - FT | Des Moines, IA

Schrock Innovations is looking for a friendly, motivated Junior Technician to join our Des Moines Service Center team full-time.

This entry-level opportunity is a great fit for someone who enjoys helping people, has a genuine interest in technology, and wants to build hands-on experience in a supportive, customer-focused environment. You’ll work alongside experienced technicians, solve a wide variety of technology challenges, and help customers feel more confident using their devices. 

What You’ll Do:

• Assist customers through walk-in service, phone support, and scheduled in-home visits

• Provide a positive customer experience by listening carefully, communicating clearly, and making each customer feel supported

• Diagnose and troubleshoot first-level hardware, software, device, and network issues

• Escalate more complex technical issues to senior technicians when appropriate

• Help customers understand their technology and recommend practical solutions that improve their experience

• Accurately document service events, including the issue, work performed, and resolution

• Support other Schrock Innovations locations when needed

What You’ll Get:

• A collaborative team environment

• Advancement opportunities with a company that promotes from within

• Real-world experience solving a wide range of technology challenges