Admissions Office Work Study

Position Title: Recruitment Assistant
Department: Office of Admission
Reports To: Assistant Director of Admissions for Campus Visitation and Events

SUMMARY OF RESPONSIBILITIES

The Level One Recruitment Assistant serves as the first point of contact for visitors and callers to Schreiner University. This position plays a key role in maintaining the Welcome Center, providing excellent customer service, and ensuring that all students, families, faculty, staff, and community
members feel welcomed and supported.

As part of the university’s main number/call line, Level One Recruitment Assistants must demonstrate strong communication skills, professionalism on the phone, and the ability to direct inquiries to the appropriate departments. They should also be able to answer basic questions about Schreiner University
and the admissions process while navigating the CRM platform to locate and provide accurate student information.

This position reports to the Assistant Director of Admissions for Campus Visitation and Events. Daily timecards must be filed with the Assistant Director of Admissions for Campus Visitation and Events.

ESSENTIAL FUNCTIONS

• Welcome Center Support: Greet all visitors with professionalism, courtesy, and warmth while maintaining a clean, organized, and professional Welcome Center environment.
• University’s Main Call Line: Answer incoming calls, respond to inquiries, and transfer callers to the appropriate department or staff member with accuracy and efficiency.
• Admissions Knowledge: Provide general information about Schreiner University and basic details about the admissions process.
• CRM Navigation: Use the CRM platform to look up student information and assist admissions staff with accurate recordkeeping.
• Campus Visit Support: Assist in scheduling appointments, campus visits, and supporting office operations as needed. Assist in guiding daily campus visitors through their on-campus experience.
• Customer Service: Deliver excellent customer service to all students, faculty, staff, community members, and external guests demonstrating professionalism in phone and in-person communication.
• University Knowledge: Develop working knowledge of Schreiner University history, departments, services, and resources.
• Technology Skills: Build proficiency in the CRM platform, phones, and related office technology.
• Compliance: Adhere to university safety policies and office procedures.

OTHER FUNCTIONS

• Team Contribution: Support a positive and collaborative work environment by assisting peers and professional staff.
• Flexibility: Perform other duties as assigned by Admissions staff to meet departmental needs.
• Mission Support: Contribute to the university’s mission through effective and professional communication.

STUDENT EMPLOYMENT GUIDELINES

• Workload: Students should average 10 hours per week, not to exceed 250 hours total across both fall and spring semesters.
• Earnings Limit: A student may earn up to $2,500 per academic year (fall and spring combined) for their job(s).
• Exceptions: Requests to earn more than $2,500 per academic year must be approved in advance by the Office of Meaningful Work.
• Job Limits: Students are encouraged to hold one (1) job on campus but may work more than one job.
• Maximum Hours: No student may exceed 20 hours worked per week at all jobs combined (winter and summer terms no more than 30 hours).
• Professional Standards: Student employment is a job. Studying and/or attending class is/are not part of the job description.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Enrollment: Be enrolled as a current Schreiner University student.
• Communication Skills: Demonstrate strong written and verbal communication with the ability to engage diverse audiences.
• Organizational Skills: Exhibit effective organizational skills and attention to detail to manage multiple tasks and responsibilities.
• Teamwork: Ability to work independently as well as collaboratively in a team environment.
• Professionalism: Be dependable, punctual, and maintain a positive and professional attitude at all times.