Business Operations Manager

Role Overview

Schemata is seeking a Business Operations Manager to own the client onboarding experience from contract signature through successful deployment. You'll be the bridge between our customers' training needs and our technology platform, ensuring every client achieves measurable value from our virtual training solutions. This role combines client relationship management, technical implementation, and operational excellence—you'll need to understand both customer requirements and our platform's capabilities to deliver world-class customer experience.

Key Responsibilities

Client Onboarding & Implementation

• Lead end-to-end onboarding for new clients, beginning with SOW review and initial stakeholder meetings
• Conduct discovery sessions with clients to understand their training objectives, operational constraints, and success criteria
• Build custom virtual training modules using Schemata's internal tools, translating client requirements into functional 3D training experiences
• Coordinate feedback cycles with clients, incorporating their input to refine and improve training modules
• Manage the deployment process to ensure modules are properly integrated into client workflows
• Serve as the primary point of contact during the onboarding phase, maintaining clear communication and project timelines

Customer Success

• Drive client satisfaction and adoption as primary success metrics
• Proactively identify and resolve technical or operational blockers to deployment
• Document best practices and lessons learned to continuously improve the onboarding process
• Build strong relationships that position Schemata for expansion opportunities within existing accounts

Cross-Functional Collaboration

• Work closely with sales team to ensure smooth handoffs and accurate expectation-setting
• Partner with product and engineering teams to communicate client needs and prioritize feature requests
• Coordinate with leadership on resource allocation and client prioritization

Qualifications

Required

• 3 years of client-facing experience in a technical or operational capacity (consulting, customer success, implementation, or similar roles)
• Demonstrated ability to understand and articulate technical concepts to non-technical stakeholders
• Strong project management skills with the ability to juggle multiple client implementations simultaneously
• Comfort learning and using new software tools; experience with 3D modeling, training development, or similar platforms is a plus
• Excellent written and verbal communication skills
• Self-starter mentality with ability to define and optimize processes in a fast-moving startup environment
• Comfortable learning and using new software tools.

Preferred

• Advanced degree (MBA, Master's in relevant field)
• Experience in defense, government contracting, or highly regulated industries
• Background in training development, instructional design, or learning & development
• Familiarity with DoD procurement processes or working with military customers
• Technical skills in data analysis, basic scripting, or software implementation
• Experience with 3D modeling, training content development, or similar platforms.

Logistics

• Location: Hybrid position based in Washington, DC; 2-3 days per week in our office
• Reports to: COO
• Travel: Occasional travel to client sites may be required (estimated <20%)

Compensation & Benefits

• Base Salary: Competitive salary
• Equity: Meaningful equity stake in a high-growth defense tech startup
• Health Benefits: Comprehensive medical, dental, and vision insurance
• Impact: Opportunity to shape the future of training technology and directly influence mission-critical training for military and industrial operators
• Collaborative, mission-driven team culture at an early-stage company where your contributions will be highly visible