Operations Coordinator - Dental and Behavioral Health

The Operations Coordinator will work to collaborate with staff to coordinate daily operations, with specialized responsibility for coordinating the Dental Mobile Unit and Behavioral Health scheduling services. This includes but is not limited to managing patient scheduling, fielding patient concerns and routing to the appropriate staff for follow up, improving understanding of (and adherence to) clinic policies and procedures, ensuring efficient workflows, contributing to process improvement initiatives and implementing special projects as assigned by their supervisor.

General Operations Coordination

• Support daily operational activities across clinical departments to ensure smooth workflows and timely patient services.
• Monitor clinic operations, patient flow, staffing coordination, and service utilization to identify opportunities for improvement.
• Assist with implementation and maintenance of operational policies, procedures, and workflows aligned with HRSA and FQHC requirements.
• Serve as a point of contact for operational issues, escalating concerns as appropriate.
• Assist with preparation for site visits, audits, FTCA risk management activities, interview and review meetings, and quality improvement initiatives.
• Provide coverage or support for other operational functions as needed
• Promote the mission, vision, and values of the organization in all interactions
• Report to work as scheduled.
• Other duties as assigned.

Dental Mobile Unit Coordination

• Coordinate scheduling, locations, and staffing for the Dental Mobile Unit in collaboration with dental leadership and outreach teams.
• Serve as the primary operational contact for mobile dental services, including schools, community sites, and partner organizations.
• Ensure mobile unit readiness, including coordination of supplies, equipment, maintenance schedules, and infection control compliance.
• Track service utilization, productivity, and access metrics related to mobile dental services.
• Coordinate workflow between the mobile unit and main clinic sites, including registration, eligibility, billing, and follow-up care.
• Support community outreach efforts related to mobile dental services.

Behavioral Health Scheduling Coordination

• Oversee and support behavioral health scheduling processes to ensure timely access to services and efficient provider utilization.
• Coordinate appointment templates, referrals, and patient flow between primary care and behavioral health services.
• Collaborate with behavioral health providers, behavioral health specialists, patient care and patient service coordinators, and registration professional staff to address scheduling barriers
• Coordinate candidate (intern, specialists, practicum students) interviews and reviews.
• Monitor no-show rates, wait times, and access standards, recommending process improvements as needed.
• Ensure compliance with confidentiality and privacy requirements related to behavioral health services.

Qualifications

This candidate must have strong organizational, communication and problem-solving skills. Knowledge of electronic health records (EHR) is also preferred but not required. The ability to communicate with others in all areas of positions, from provider staff to administration staff, to outside community partners. A team player, flexible and someone who is comfortable with ambiguity. This position needs someone that is a self-starter and is comfortable in a position that does not have concrete workflows and is able to create processes and procedures. The individual must have a valid driver’s license, be insurable and provide own transportation. Travel between sites is a requirement of this position.

Education and/or Experience

An associates degree and/or 2-3 years’ experience in the healthcare environment (medical, dental and/or behavioral health) is preferred. Someone who has experience with dental terminology and data analysis.