What are the responsibilities and job description for the Medical Assistant position at Scenic Bluffs Community Health Centers?
Description
Scenic Bluffs Community Health Center is currently seeking to hire a 32-40 hour per week Medical Assistant.
Summary
The Medical Assistant provides clinical and administrative support to providers to ensure efficient, patient-centered care. This role is responsible for preparing patients for exams, performing basic clinical tasks, completing documentation in the electronic health record, and supporting patient follow-up and communication. The Medical Assistant helps maintain clean, well-stocked exam rooms; performs CLIA-waived testing; assists with specimen collection; and manages phone calls, referrals, and prior authorizations. This position works collaboratively with providers, clinical staff, and leadership to promote high-quality care and uphold the organization's mission, vision, and values. This position will also work at all locations, La Crosse, Norwalk and Cashton.
Clinical Support
Communication & Coordination
Documentation & Compliance
Additional Responsibilities
General Expectations
Education and/or Experience
Communication Skills
Physical Demands
Work Environment
Scenic Bluffs Community Health Center is currently seeking to hire a 32-40 hour per week Medical Assistant.
Summary
The Medical Assistant provides clinical and administrative support to providers to ensure efficient, patient-centered care. This role is responsible for preparing patients for exams, performing basic clinical tasks, completing documentation in the electronic health record, and supporting patient follow-up and communication. The Medical Assistant helps maintain clean, well-stocked exam rooms; performs CLIA-waived testing; assists with specimen collection; and manages phone calls, referrals, and prior authorizations. This position works collaboratively with providers, clinical staff, and leadership to promote high-quality care and uphold the organization's mission, vision, and values. This position will also work at all locations, La Crosse, Norwalk and Cashton.
Clinical Support
- Assist department providers with patient care and treatments, including but not limited to:
- Greeting and preparing patients for exams and procedures in a prompt, courteous manner
- Measuring and recording vital signs
- Performing phlebotomy and starting IVs
- Collecting laboratory specimens
- Completing CLIA-waived lab tests
- Manage patient panels and reports, including patients who have no-showed, as directed by providers, Clinical Supervisor, Director, or Health and Wellness Coordinator.
- Complete all patient follow-up tasks as directed, such as:
- Phone calls
- Scheduling appointments
- Referrals to other providers or specialists
- Patient letters and other outreach
Communication & Coordination
- Manage telephone calls, including:
- Scheduling appointments
- Screening calls for triage or urgent needs
- Recording messages for providers and staff
- Relaying appropriate health information
- Complete medication prior authorizations as needed.
- Monitor incoming faxes, referrals, and other patient information.
Documentation & Compliance
- Complete accurate, legal, and ethical documentation in the electronic health record.
- Assist in reviewing and improving medical procedures; notify the Lead Medical Assistant when updates or modifications are needed.
- Maintain exam rooms, ensuring:
- Cleanliness and readiness for patients
- Proper supply levels
- Daily and monthly control testing is completed
- Medication and product expiration dates are monitored and outdated items removed
Additional Responsibilities
- Participate in meetings or groups as requested.
- Perform clinical maintenance and cleaning tasks, including equipment quality controls.
- Act within the scope of practice at all times.
- Report to work as scheduled.
- Promote the organization's mission, vision, and values in all interactions.
- Perform other duties as assigned.
- Willingness to travel and work at all clinic locations, including La Crosse, Cashton, and Norwalk.
General Expectations
- Maintain patient confidentiality at all times.
- Establish and maintain effective working relationships with patients, coworkers, and the public.
Education and/or Experience
- High school diploma required.
- Education or experience in healthcare preferred.
- Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.
Communication Skills
- Strong oral and written communication skills.
- Ability to read and understand documents, write routine reports and correspondence, and speak effectively before groups.
- Bilingual skills (Spanish/English) helpful but not required.
- Communicate with patients, families, and coworkers in a responsive, responsible, and team-oriented manner.
- Computer Skills
- Working knowledge of computers and ability to learn the practice management system.
Physical Demands
- Sitting or standing for long periods; stooping, bending, and stretching as needed.
- Occasional lifting of 25 pounds or more.
- Manual dexterity sufficient to operate a keyboard, telephone, copier, and similar equipment.
- Adequate hearing and vision to meet job requirements.
- Reasonable accommodations may be made for individuals with disabilities.
Work Environment
- Work is primarily indoors and patient-facing.
- Frequent interaction with others; interruptions are common.
- Work may be stressful at times; noise level is usually moderate.
- Full-time employees work 40 hours per week; limited full-time work 30 hours; part-time less than 29 hours.
- Hours correspond to health center operating hours (weekdays, no holidays or weekends).
- Occasional unscheduled overtime may be required.
- Community involvement is encouraged but not required.
Salary : $20 - $26