Admission Representative Clerk

Overview

Founded in 1950, Central Indiana Orthopedics (CIO) is a premier, independent orthopedic practice in central Indiana that delivers compassionate and expert care to patients with bone, joint and muscle injuries and conditions. CIO has locations in Fishers, Anderson, Muncie, Marion and Zionsville, and proudly serves as team physicians for Anderson University as well as supporting several local high schools. Specializing in neck-to-toe orthopedic care, patients benefit from the expertise CIO’s board-certified physicians and licensed specialists offer in joint replacement and revision, podiatry, physiatry, regenerative medicine, sports medicine and treatment of work-related injuries. CIO also offers imaging services, physical therapy, outpatient surgery and Walk-In Clinics for immediate orthopedic care.

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000 professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion
  
  

Our values aren’t empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Admission Representative Clerk is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.

• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and escalate when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.
  
  

Qualifications

Education Required:

• High school diploma or equivalent required; associate degree or healthcare certification preferred
  
  

Experience Required:

• 1 year of experience in a healthcare or customer service setting.
• 4-5 years of relevant experience
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.
  
  

Preferred Skills:

• Interfaces well with patients, staff, and physicians
• Strong working knowledge of patient access workflows and processes
• Knowledge of EMR software and its use
• Knowledge of basic computer language and functions
• Knowledge and understanding of medical terminology
• Excellent people and communication skills
  
  

USD $19.00/Hr. USD $28.50/Hr.