Store Manager – East Hampton

Job Title: Store Manager – East Hampton

POSITION SCOPE:

The Store Manager is the business owner of the store and a key leader. This role sets the tone on the sales floor, drives profitable sales growth, delivers an elevated and personalized customer experience, and ensures operational excellence. The Store Manager is accountable for total store performance including sales, expenses, talent development, client engagement, and brand presentation.

As a hands-on leader, the Store Manager builds and develops a high-performing, client-focused team while fostering a strong community around the brand. This role partners closely with the Area Manager and cross-functional teams to execute company strategies and achieve business objectives.

ESSENTIAL DUTIES:

Business & Sales Leadership

• Own total store performance including sales, profitability, payroll, and controllable expenses.
• Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor.
• Lead by example, maintaining a strong personal clientele and engaging top clients.
• Communicate company KPIs clearly and implement strategies to achieve performance goals.
• Develop and execute category-level business action plans to drive growth.
• Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams.
  
  

Client Development & Customer Experience

• Build and execute a top-client strategy to retain, grow, and develop high-value clients.
• Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience.
• Drive appointment-based selling to create predictable, sustainable business.
• Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up.
• Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness.
  
  

Talent & Performance Management

• Recruit, hire, onboard, and retain a high-performing, customer-focused team.
• Lead onboarding and ongoing training in partnership with Human Resources.
• Provide regular coaching, feedback, and performance development conversations.
• Oversee annual performance reviews and create individual development plans for all employees.
• Build effective schedules aligned to traffic trends, sales goals, and payroll targets.
• Partner with HR on employee relations matters to ensure fair, timely, and effective resolution.
  
  

Operations & Store Management

• Oversee all daily store operations including opening/closing procedures, reporting, scheduling, and supply ordering.
• Monitor store expenses and manage the operating budget.
• Ensure compliance with all company policies, procedures, and loss prevention standards.
• Lead inventory management including receiving, transfers, RTVs, cycle counts, and organization to maintain shrink below company targets.
• Recap and analyze monthly store performance, identifying trends and opportunities.
• Maintain a clean, organized, and efficient back-of-house environment.
  
  

Brand, Visual & Store Presentation

• Ensure the store environment reflects the brand’s standards and visual guidelines.
• Execute floor sets and merchandising updates in alignment with company direction.
• Uphold dress code and brand presentation standards for all team members.
  
  

Omnichannel & Back-of-House Support

• Lead in-store omnichannel execution to create a seamless digital-to-physical shopping experience.
• Support back-of-house operations including inventory processing, shipping, and organization.
  
  

Leadership & Culture

• Foster a positive, inclusive, and team-oriented culture rooted in accountability, collaboration, and growth.
• Act as manager-on-duty when needed, providing leadership and decision-making support.
• Demonstrate flexibility, initiative, and a solutions-oriented mindset to support business needs.
  
  

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

• Minimum 5-7 years of retail leadership experience
• Experience in luxury or contemporary retail is preferred.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong sales acumen with a relationship-based, clienteling mindset.
• Entrepreneurial, results-driven approach to business ownership.
• Strong organizational skills with attention to detail.
• Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills
  
  

PHYSICAL AND MENTAL REQUIREMENTS:

• Standing and sitting for extended periods of time.
• Lifting up to 25 pounds in a safe and prudent manner.
• Ability to easily move throughout an office with ease.
• Comfortable working in both sales floor and back-of-house environments.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• On-site role; reasonable accommodations provided as required.
• Ability to read, write, and understand English.
• Ability to effectively interact with others internally and externally.
• Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly.
• Ability to work with many different personalities.
• Ability to work in a fast-paced environment.
• Correctable vision and hearing.
• Ability to work on-site.
  
  

Salary $90,000-$115,000