What are the responsibilities and job description for the Customer Service Officer and Sales Support position at SBH Fashion?
Role: Customer Service Officer and Sales Support
Mission:
The Customer Service Officer and Sales Support is responsible for managing wholesale customer accounts, processing orders, maintaining product and pricing data, ensuring smooth operations across multiple platforms, and assisting the sales team with various coordination efforts.
Key Responsibilities:
Wholesale Customer Service:
Mission:
The Customer Service Officer and Sales Support is responsible for managing wholesale customer accounts, processing orders, maintaining product and pricing data, ensuring smooth operations across multiple platforms, and assisting the sales team with various coordination efforts.
Key Responsibilities:
Wholesale Customer Service:
- Serve as the main point of contact for wholesale clients, handling inquiries, order updates and issue resolution.
- Process and manage wholesale orders, ensuring accurate and timely fulfillment.
- Address and resolve order discrepancies and shipping delays in coordination with logistics and warehouse team.
- Process invoices and follow up on outstanding balances when necessary.
- Maintain strong relationships with wholesale clients, ensuring high levels of customer satisfaction.
- File, review and resolve all wholesale complaints in Salesforce
- Maintain and update order portals (Shopify and Faire)
- Manage vendor portals, ensuring quality documentation and compliance with customer requirements.
- Assist the sales team with preparing price lists, wholesale catalog and sales presentations.
- Maintain and update wholesale customer accounts.
- Experience: 1–3 years in wholesale customer service, sales support or order management.
- Communication: Strong written and verbal communication skills for handling client interactions.
- Organization: Ability to multitask, prioritize and handle a fast-paced workload effectively.
- Problem-Solving: Ability to resolve customer issues quickly and professionally.
- Attention to detail: Ensuring orders, pricing and documentation are accurate.
- Teamwork: Ability to collaborate with internal departments and external clients.
- Technical skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems (e.g., SAP, Salesforce)
Salary : $58,000