IT Technician

JOB TITLE: IT Technician

Reports to: IT Manager

IT Technician

SBG Holdings

We are in search of an experienced IT Technician to help support and maintain all IT related areas within our manufacturing environments. This position requires a high level of technical knowledge and skill in troubleshooting hardware/software issues, networking, and server administration. This position also requires a willingness to work in hot, cold, dirty/dusty environments on shop floor computers, network equipment, and printers as required to keep production operational.

This job is in an office Monday - Friday 8am - 5pm.

Position Accountabilities

• Provide support for user devices which include desktop/laptop computer, tablets, projectors, and cellphones.

• Provide support to shop floor devices which include Zebra printers, thin clients, and barcode scanners.

• Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues.

• Increasing ability to resolve tickets on first contact.

• Follow up with users, provide feedback, and provide complete resolution of issues.

• Provide both in person and remote training to users when appropriate.

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, tickets, and in-person requests for assistance from users.

• Identifies, researches, and resolves technical problems and confirms success of actions and restoration/establishment of service.

• Report status of projects and assignments to management on a regular basis.

• Act as contact for vendors regarding hardware or software issues.

• Perform other job duties as assigned with a high degree of flexibility and professionalism.

Skills/Knowledge Required

• Experience supporting portions of a Windows Server environment, including common services such as Active Directory, DNS, and DHCP.

• Familiarity with RDP/RDS environments and the ability to assist with common connection, session, and performance issues.

• An understanding of data communications including ethernet, wireless, VPN setup and installation, ISPs, troubleshooting networking problems and issuing appropriate resolutions.

• Fundamental knowledge of IP phone telephony.

• Excellent diagnostic and problem-solving ability.

• Time Management and organizational ability.

• Proficiency in Microsoft Office and the ability to train users and troubleshoot issues.

• Excellent verbal, written communication, and customer service skills.

Qualifications

• Help Desk: 5 Years

• Hardware Troubleshooting: 5 years

• Software Troubleshooting: 5 years

• Server Administration: 3 years

• High School Diploma

• US work authorization

Pay: $26.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to consent to a criminal background check?

Experience:

• IT support: 5 years (Required)

Location:

• Rockford, TN 37853 (Preferred)

Work Location: In person

Salary : $26 - $35