Information Technology Support

Objective: The Information Technology Support Specialist is an integral partner within the Claremont School District's technology program and provides general and specialized technology support to all Claremont School District users. This role provides the Claremont School District with knowledge, support, and capacity to deploy, manage, and troubleshoot computer systems in the learning environment.

Responsibilities: The Information Technology Support Specialist will provide knowledge and support to ensure that hardware, network, and software systems are implemented and managed effectively throughout the Claremont School District.

The Information Technology Support Specialist will provide end-user support to remedy computer, Chromebook, audio/visual, network, and other technology related issues in a timely and professional manner. Solutions may be provided remotely or onsite as appropriate.

•    The Information Technology Support Specialist will work collaboratively with the Systems Administrator to schedule and manage daily workload and special projects.

•    The Information Technology Support Specialist will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.

•    The Information Technology Support Specialist will be responsible for communicating the status of technology Help Desk requests to users via phone, email, and other channels on an ongoing basis.

•    The Information Technology Support Specialist will be responsible for planning and conducting staff development related to the use of hardware and productivity software (Mac OS, Windows, and Google). Training may be conducted in a classroom setting, one-to-one, and other forms as necessary.

•    The Information Technology Support Specialist will provide an exemplary and professional interface between the Technology Services department and all customers by sending and receiving email, phone, and in-person communications to ensure that information flow is accurate, timely, and professional.

•    The Information Technology Support Specialist will assist the Director of Technology on projects and other tasks as requested by the Director of Technology.



Requirements:

Associate Degree with three years of applicable technical work experience, or High School graduate with a minimum of five years applicable technical work experience.

Minimum of three years’ experience supporting the Google Platform (mail, calendar, drive and drive sharing).

Intermediate to advanced proficiency supporting Windows 10 & 11, MAC OS, IOS computing environments. A Certification preferred.

Experience troubleshooting basic networking issues.

Self-starter with exemplary customer service skills to complement proven multi-tasking abilities.

Ability to provide effective support to all levels of the organization.

Ability to multi-task and work independently in a fast-paced technical environment.

Ability to work well with technical and non-technical users. 

Familiarity with other learning technologies such as SMART Boards, Document cameras, Video Codec Sound bars. Ability to troubleshoot basic networking issues.

Ability to bend and lift boxes and equipment weighing up to 25lbs. Ability to move supplies stored above shoulder-level.
                                                                                                                                                                                                                 
 
Reports to: Director of Technology, SAU#6