What are the responsibilities and job description for the Careerstart@SAS Program | Technical Support Intern SYDNEY AUSTRALIA position at SAS?
Nice to meet you!
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
What you’ll do
Looking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our AP EMEA CareerStart@SAS program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the program!
The Technical Support team provides timely assistance to resolve technical issues for global customers. As a passionate problem solver, your regular activities will include evaluating, setting, and managing customer reported problems including escalation activities and communications. You’ll never stop learning and will be encouraged to bring your best to work every day.
As an intern, you might:
- Respond to customer inquiries and troubleshoot technical issues, ensuring timely and accurate resolutions under team guidance.
- Collaborate with senior support staff to escalate complex cases, ensuring customer satisfaction and adherence to service standards.
- Assist in documenting customer interactions and solutions, maintaining clear records for future reference and quality assurance.
Required Qualifications
- Target majors include all the STEM faculties, Engineering, Statistics, Computer Science or equivalent.
- You’re a college student enrolled in an accredited program who is graduating in 2024, 2025 or 2026.
- Strong communication skills in English – both written and verbal.
- Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
- You’re interested in the future of Analytics and embrace technology.
- You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.
Preferred qualifications
- Experience with at least one of the following operating systems is preferred: Windows, UNIX, or Linux. General understanding of Windows, Unix, and Linux is required.
- Basic knowledge of Python, R, SQL, SAS is preferred.
Base Location & Work Arrangements
Sydney, Australia; Hybrid
CareerStart Program dates: Tentatively April 13 – Oct 12
Perks of the job
- Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
- Free SAS programming training and certification.
- Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive. This includes an on-site and remote Work/Life Center staffed by master’s level Social Workers and an Employee Assistance Program.
- We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect engage.
Diverse and inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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