What are the responsibilities and job description for the CAGE SUPERVISOR position at Saratoga Harness Racing, Inc.?
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
We are looking for a Cage Supervisor to join our team. This person will report to the Director of Finance
Essential Functions
• Responsible for supervising various cage personnel on assigned shift to ensure accurate workflow of the overall cage operation.
• Ensure all cage and company policies and procedures are understood and followed.
• Create and designate breaks for staff to ensure a balanced working environment.
• Delegate shift, window assignments to cage staff.
• Interact with various department leadership as necessary.
• Maintain records and reports such as cage variances, attendance, MB balance sheets, customer complaints, etc.
• Assist the cage areas when needed. This includes but not limited to assisting with counting cash, making cassettes, servicing customer in the window.
• Review cage shift activities with incoming Cage Supervisors through shift reports.
• Interview and train new cage staff when required.
• Assist Cage Shift Managers with developing staff.
• When necessary, issue disciplinary counseling to staff.
• Complete performance evaluations for cage staff in line with company standards as assigned.
• Answer customer questions in a courteous and professional manner.
• Other duties assigned and/or authorized by PGCB.
• Ability to:
Ø Lead Cage staff by example
Ø Foster teamwork
Ø Effectively communicate with customers, coworkers and staff.
Ø Read, write and understand instructions from leadership.
Ø Analyze and interpret shift needs.
Ø Read complex documents and understand state and local tax requirements, gaming laws and regulations.
Ø Solve complex problems.
Ø Manage time effectively for proper cage flow.
• Must be able to distinguish between colors.
• Knowledge of various cage policy and procedures, and companywide standard policies as they relate to the job.
• Ability to perform assigned job duties under frequent time pressures in an interruptive environment.
• Flexibility is essential for scheduling including holiday, nights and weekends.
Job Requirements
· Highschool Diploma or equivalent
· Supervisory experience preferred.
· Must be able to be approved and maintain licensure by Pennsylvania Gaming Control Board gaming.
· Must be able to work a flexible schedule including nights, weekends and holidays.
· Ability to lift and carry up to 50 lbs. repeatedly.
· Able to perform repetitive motion tasks.
· Ability to stand and walk for up to 8 hours.
What Makes Happy Valley Casino Right For You?
· Competitive Medical, Dental, & Vision Insurance
· Vacation & Sick Time That Promote Work/Life Balance
· Company Paid Life Insurance
· Retirement Options
· Free Employee Assistance Program
· Robust Employee Recognition Program
· Local and National Discount Programs Through EAP & Tickets@Work
· Unlimited growth potential
Salary : $44,000 - $48,000