Client Support Specialist

Job Purpose: To sell and ensure exceptional coordination of home care services for clients. Provide prompt, accurate and courteous responses. Continuous communication for client service excellence

Job Duties:

· Meet and exceed the monthly sales quotas per the signed Employment Agreement.

· Schedule and attend home visits to execute the sale.

· Educate and sell the agency’s services.

· Identify and cultivate relationships within the industry at facilities such as Rehabilitation Centers, Assisted Living Facilities or Doctors.

· Continuously follow up with leads via telephone and email.

· Provide exceptional customer service to existing or potential clients.

· Assess needs and manage home care services continually with clients for purposes of upselling.

· Ensures the quality of care for clients and their families, as appropriate in addition to being the responsive and reliable primary point of contact for your existing clients.

· Enter all notes accurately in our Enterprise Management Tool (EMT) CRM to maintain accurate records and regular reporting.

· Show willingness and aptitude to take appropriate steps in finding solutions to problems to overcome sales objectives.

· Maintain a positive "can do" outlook, rebound quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Must have a valid driver's license and a vehicle.

Benefits

· Disability insurance

· Health insurance options

· Paid time off

· Paid training

Supplemental Pay:

· Bonus opportunities

· Uncapped Commission pay

· Performance bonus

· Yearly bonus

Job Types: Full-time

Pay: $55,000.00 Base Salary per year plus commission

Shift:

· 8 hour shift

Experience:

· Sales: 3 years (Required)

· Telesales/Telemarketing: 2 years (Preferred)

· Home care: 3 years (Preferred)

Ability to Commute:

· Valley Stream, NY 11580 (Required)

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Disability insurance
• Health insurance
• Paid time off
• Paid training

Education:

• High school or equivalent (Preferred)

Experience:

• sales: 3 years (Preferred)
• telesales: 3 years (Preferred)
• home care services sales: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Valley Stream, NY 11580 (Required)

Work Location: In person

Salary : $55,000