What are the responsibilities and job description for the Client Support Associate position at Safavieh Inc.?
Description
We're looking for a reliable, organized, and customer-focused Delivery Coordinator & Customer Service Representative to help ensure smooth daily operations and exceptional customer experiences.
Responsibilities
- Coordinate and schedule deliveries efficiently.
- Communicate with drivers, customers, and internal staff.
- Answer customer inquiries via phone, email, and text.
- Track deliveries and resolve scheduling issues.
- Process orders and maintain accurate records.
- Handle customer concerns professionally and promptly.
- Assist with delivery , tracking of online orders .
Qualifications
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Proficient with computers and Microsoft Office and Google Workspace.
- Ability to work in a fast-paced environment.
- Previous customer service, dispatch, or logistics experience is preferred but not required.
Compensation
$25.00-$28.00/hour
Benefits – 401k (with 2% match), medical, vision, dental, paid holidays, vacation, and sick time
Company shuttle service available from the Port Washington LIRR station
Employee discount
Casual dress code, free parking, corporate discounts, and bagels every other morning
Salary : $25 - $28