Sales Operations Support Specialist

Sales Operations & Support Specialist

Salary: $75,000–$120,000 (Depending on Experience)

Schedule: Monday–Friday | Minimal Travel (~10%)

Sapphire Recruitment is partnering with a long-established industrial manufacturer in East Syracuse, NY that designs and builds electronic control modules, timers, and sensor-based systems used in commercial food service equipment, HVAC systems, industrial machinery, and custom OEM applications. All engineering, production, and customer support occur on-site at the company’s headquarters.

The organization has a strong technical foundation and a stable footprint in multiple industries. They are now seeking a dedicated professional to help strengthen customer engagement, streamline sales operations, and support the company’s distributors, reps, and OEM partners.

The Sales Operations & Support Specialist plays a central role in maintaining customer relationships, supporting distributor and rep activity, and ensuring smooth and accurate handling of orders, quotes, and account communication.

This is a hands-on, operational, relationship-focused role that blends customer service, applications support, CRM/ERP management, and proactive outreach. This is not a commission or quota-driven sales role.

Key Responsibilities:

• Serve as the primary internal contact for customers, distributors, and manufacturer’s reps.
• Maintain CRM and ERP data, including order entry, quotes, follow-ups, customer notes, and sales pipeline updates.
• Proactively reach out to customers for reorder opportunities, account health checks, and scheduling of anticipated needs.
• Support reps and distributors with product information, pricing, documentation, and application guidance.
• Provide Tier 1 application assistance by helping customers identify the correct control module or product family based on their needs.
• Work closely with engineering and operations to relay customer requirements and ensure accuracy in orders and product application.
• Prepare reports on sales activity, account trends, and distributor performance.
• Monitor marketplace activity and customer patterns, communicating insights internally.
• Contribute to improvements in customer experience, internal processes, and sales operations.

Ideal Candidate Profile:

• 3–5 years of experience in customer service, sales operations, inside sales, account management, or technical support—ideally within manufacturing, electronics, industrial equipment, or a related technical field.
• Strong organizational skills with the ability to manage multiple accounts and follow-up timelines.
• Technical curiosity and willingness to learn how electronic control modules and timing devices work.
• Comfortable reading product data sheets and discussing basic application details with customers.
• Excellent communication skills—clear, professional, and customer-focused.
• Experience with CRM software and/or ERP systems (any platform).
• Self-motivated, proactive, and comfortable working in a small, collaborative environment.
• Bachelor’s degree preferred (Business, Technical, or related discipline).

Work Environment:

• Fully onsite role at the company’s East Syracuse facility.
• Small, close-knit team with direct access to leadership and engineering.
• Friday is a quieter office day (factory closed), ideal for catching up on communication and reporting.
• Occasional travel (about 10%) for customer or distributor visits if needed.

Compensation & Benefits:

• Base Salary: $75,000–$120,000 depending on experience
• Bonus: Discretionary annual performance bonus (not tied to quotas or sales volume)
• Health insurance, paid time off, paid holidays, and standard employee benefits

Why This Role Matters:

This position directly supports the company’s ability to maintain strong customer relationships, improve communication with reps and distributors, and achieve smoother, more predictable sales activity. With the right person in place, the company will see faster response times, more consistent follow-up, improved forecasting, and stronger customer engagement.

Apply Today!

Send your resume to cnyjobs@hiresapphire.com for immediate consideration.

Sapphire Recruitment is an Equal Opportunity Employer.