What are the responsibilities and job description for the Customer Service Representative position at Sapp Bros., Inc.?
What Makes You a Great Fit
- High school diploma or GED (required)
- 2 years of experience in customer service, logistics, sales, or account management
- Experience with ERP systems such as SAP or Oracle (preferred)
- Knowledge of the petroleum industry (a plus)
- Strong communication, multitasking, and organizational skills
Why You’ll Love Working at Sapp Bros.
At Sapp Bros., you're more than an employee—you’re part of a purpose-driven team. Here’s what we offer:
- A Culture of Bless and Serve: Make a difference every day through service and integrity
- Great Pay & Benefits: Competitive compensation, plus medical, dental, vision, life insurance, and a 401(k) with company match
- Growth Opportunities: We promote from within and invest in your development
- Extra Perks: Save 25¢ per gallon on fuel, access tuition assistance, gym membership reimbursement, and more
- A Family Atmosphere: Join a supportive and respectful team where your work is truly value
Ready to Join the Mission?
If you’re driven to serve others and build lasting relationships, we’d love to hear from you. Apply today and help us continue to Bless and Serve at Sapp Bros.
Qualifications:
Are you passionate about helping people and ready to grow in a mission-driven environment? At Sapp Bros., our purpose is simple: to Bless and Serve others our customers, coworkers, and communities alike.
We’re currently seeking a Full-Time Petroleum Customer Service Representative to join our team in Omaha, NE. Whether you're launching your career or ready for your next step, we’ll provide the training and support you need to thrive.
What You’ll Do
As a key link between our petroleum products and the people we serve, you'll ensure a positive, efficient experience every time. In this role, you will:
- Support walk-in and phone-in customers with product questions, orders, and pricing
- Enter and manage orders in our ERP system (e.g., SAP or Oracle) with accuracy and attention to detail
- Collaborate with Sales, Procurement, Inventory, and Warehouse teams to meet customer needs
- Use Salesforce to track communication and follow up on customer interactions
- Schedule service calls and provide timely updates to customers
- Educate customers on our offerings and promote safe product-handling practices
- Share news about promotions, new products, and company specials