What are the responsibilities and job description for the Customer Service Representative position at Frontier Home Medical?
Customer Service Representative:
Due to growth! Frontier Home Medical is seeking an outgoing, problem-solving patient advocate to add to our Customer Service team. We are looking for a motivated, reliable, friendly person with previous medical customer service experience to add to our Kearney Branch.
You should have:
- A passion for customer service and patient care.
- The ability to thrive in a fast-paced environment.
- Strong attention to detail.
- The ability to maintain confidentiality and patient respect.
- Organizational and computer skills.
- Outgoing and positive attitude.
- Reliable, strong work ethic.
- Knowledge of healthcare billing is helpful.
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete file checklist, intake, and insurance verification forms and determine charges and coverage for service/product requested.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
- Ability to administer after hours call on a rotation schedule.
Why Choose Frontier?
We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow-up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere.
Are you ready to jump-start your career while acting as the first point of contact for our valued customers?
Apply Today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- What is your wage expectation?
Experience:
- Medical Customer Service: 2 years (Preferred)
- Insurance verification/processing: 2 years (Preferred)
Work Location: In person