What are the responsibilities and job description for the Customer Service Rep-Kearney position at Frontier Home Medical?
Customer Service Representative:
Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, reliable, friendly person with previous medical customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our Kearney Branch servicing the surrounding area.
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete file checklist, intake and insurance verification forms and determine charges and coverage for service/product requested.
- Create and file patient records.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
- Ability to administer after hours call on a rotation schedule.
You should have:
- A passion for customer service and patient care.
- The ability to thrive in a fast-paced environment.
- Strong attention to detail.
- The ability to maintain confidentiality and patient respect.
- Organizational and computers skills.
- Outgoing and positive attitude.
- Reliable, strong work ethic.
- Knowledge of healthcare billing helpful.
- AR/AP experience a plus.
Why Choose Frontier?
We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow-up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere.
Are you ready to provide exceptional medical customer service while acting as the first point of contact for our valued customers?