What are the responsibilities and job description for the Customer Service Representative position at Clock Tower Animal Clinic?
Job Title: Veterinary Customer Service Representative
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for animal care. This role requires the ability to multitask effectively in a fast-paced environment while providing exceptional service to our clients and their pets.
Key Responsibilities:
- Greet clients and their pets with a warm and friendly demeanor
- Schedule appointments and manage the clinic's schedule efficiently
- Answer phone calls and respond to inquiries or direct them to the appropriate staff member
- Process payments and maintain accurate records of client transactions
- Maintain accurate client records and update information as necessary
- Assist veterinary staff with administrative tasks as needed
- Handle client concerns and complaints with professionalism and empathy
- Maintain cleanliness and organization of the reception area
We offer a supportive work environment and opportunities for professional growth. If you are passionate about animal care and enjoy working with people, we encourage you to apply.
Requirements: - Proficient in handling dogs and other animals with care and compassion - Familiarity with veterinary terminology and medical procedures - Understanding of animal husbandry practices and principles - Ability to collect medical samples for testing or analysis - Knowledge of veterinary critical care procedures in emergency situations
Please note that this is not an exhaustive list of responsibilities and skills. The Veterinary Customer Service Representative may be required to perform additional duties as needed.
To apply for this position, please submit your resume highlighting your relevant experience in the veterinary industry.
Job Type: Full-timePay: $17.00 - $20.00 per hourExpected hours: 35 – 39 per weekBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Uniform allowance
- Vision insurance
Schedule:
- Day shift ( 4 day work week)
- Monday to Friday
- No weekends
Salary : $17 - $20