What are the responsibilities and job description for the Collections Specialist position at Sanford Rose Associates - JFSPartners?
Job Type: Contract-to-Hire
Location: Ypsilanti, MI area
Work Schedule: 100% in office
Hours: Monday - Friday 8:00am - 4:30pm
Compensation: $23 - $25/ hour
Benefits: Full benefits available upon conversion
Sanford Rose is seeking a Billing & Collections Specialist for a rapidly growing organization in the greater Ypsilanti area. This role is heavily focused on outbound collections and customer account management, playing a key role in supporting cash flow and resolving outstanding balances. The ideal candidate brings strong collections experience, is comfortable in a high-volume call environment, and can effectively communicate with customers to drive timely payment resolution. This is a great opportunity to join a growing team in a fast-paced environment with strong long-term growth potential.
Responsibilities
#Medium2
Location: Ypsilanti, MI area
Work Schedule: 100% in office
Hours: Monday - Friday 8:00am - 4:30pm
Compensation: $23 - $25/ hour
Benefits: Full benefits available upon conversion
Sanford Rose is seeking a Billing & Collections Specialist for a rapidly growing organization in the greater Ypsilanti area. This role is heavily focused on outbound collections and customer account management, playing a key role in supporting cash flow and resolving outstanding balances. The ideal candidate brings strong collections experience, is comfortable in a high-volume call environment, and can effectively communicate with customers to drive timely payment resolution. This is a great opportunity to join a growing team in a fast-paced environment with strong long-term growth potential.
Responsibilities
- Manage high-volume outbound collections activity, following up on outstanding balances and driving timely payment resolution
- Communicate with customers to resolve payment issues, update payment methods, and negotiate payment arrangements
- Support invoicing and billing processes, ensuring accuracy and timeliness
- Serve as a point of contact for customer billing inquiries, providing front-line support and escalating complex issues as needed
- Maintain accurate and up-to-date customer account records, documenting all collection activity
- Review aging reports and prioritize collection efforts while working cross-functionally to resolve discrepancies
- 3 years of experience in accounts receivable, billing, or collections in a high-volume environment
- Strong collections experience with a focus on phone-based customer interaction
- Experience working with ERP or accounting systems; ability to learn customized platforms
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication, problem-solving, and organizational skills
- Detail-oriented with a focus on accuracy and follow-through
#Medium2
Salary : $23 - $25