What are the responsibilities and job description for the ON SITE Tier 2 Helpdesk Lead (Must have Secret Clearance) position at Sandoval Technology Solutions LLC?
Required / Strongly Desired
Lead Tier 2 support for enterprise IAM systems and receive escalations from Tier 1.
Assign and prioritize technical tickets; ensure SLA-based response and resolution.
Troubleshoot complex identity, authentication, account, application-access, or cybersecurity issues.
Ensure ticket resolution documentation is complete and identify recurring/emerging issues for escalation.
Coordinate with engineering/DevOps teams for Tier 3 resolution.
Develop and maintain job aids, FAQs, user guides, knowledge-base articles, and training materials.
Preferred / Resume Emphasis
Preferred exposure: SailPoint, Okta, SSO, MFA, PIV/CAC, SAML, OIDC, SCIM, Active Directory, provisioning/deprovisioning, privileged access, Federal enterprise applications.
Salary.com Estimation for ON SITE Tier 2 Helpdesk Lead (Must have Secret Clearance) in Washington, DC
$110,408 to $142,298
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