Group Reservations Coordinator

Imagine being the behind-the-scenes expert who makes group stays unforgettable at a world-class resort! As a Group Reservations Coordinator, you’ll get to connect with people from all over, play a vital role in bringing conferences, weddings, and special events to life, and work with a supportive team in a beautiful beachfront setting. If you’re detail-driven, love organization, and enjoy creating smooth, stress-free guest experiences, this is your chance to turn your skills into a rewarding career filled with variety and impact.

General Purpose
 The Group Reservations Coordinator at Sandestin Golf & Beach Resort plays a key role in capturing group business by effectively utilizing selling techniques, maintaining accurate records, and delivering outstanding service to group leaders and guests. This position requires a courteous, self-motivated, and detail-oriented professional who thrives in a fast-paced, guest-focused environment. This is an on-site position.

Essential Duties and Responsibilities

• Receive, communicate, coordinate, and confirm group reservations for the Resort.
• Monitor all group room blocks on a weekly basis to ensure timely release according to contracted dates.
• Review input, changes, billing requirements, and VIP/complimentary allotments with clients.
• Collaborate with the group supervisor, sales managers, and conference services team to resolve challenges.
• Accurately manage time-sensitive, high-level group information and reservations.
• Communicate clearly and professionally, both verbally and in writing, with corporate and leisure group leaders.
• Prepare accurate reports, including pick-up status and group resumes, for distribution to internal and external stakeholders.
• Build strong guest connections by delivering high-quality service and responding promptly to requests.
• Participate in pre-conference meetings, take detailed notes, and communicate updates as needed.
• Speak confidently during pre-conference meetings, weekly resume calls, and pickup calls.
• Perform additional duties and responsibilities as assigned, including:
  • Supporting special projects.
  • Representing the Resort professionally at community and industry events.
  • Collaborating across departments as a strong team player.
  • Providing constructive feedback to improve service and operations.
  • Serving as a role model and leader to peers and colleagues.

Education & Experience

• One-year certificate from a college or technical school, or 12 months of related experience/training, or an equivalent combination of education and experience.
• Minimum one year of high-volume call center experience in a metric-driven environment required.
• Experience with TRACK Pulse and/or Springer-Miller Systems (SMS) preferred.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to read, write, and understand the primary language(s) used in the workplace.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office Suite and basic computer systems.
• Ability to analyze and interpret data to improve practices or develop new approaches.
• Experience working independently with minimal supervision while contributing as part of a team.
• Strong interpersonal and problem-solving skills.
• Flexibility to work varied schedules, including weekends.

Physical Demands

• Majority of work performed indoors in a controlled environment.
• Ability to sit at a desk for extended periods (up to 5 hours per day).
• Walking and standing required throughout the workday.
• Ability to lift items weighing up to 50 lbs. occasionally.
• Ability to push and pull carts/equipment up to 250 lbs. occasionally.
• Frequent bending, stooping, squatting, and stretching.
• Continuous talking, hearing, and visual focus required for communication and reporting.
• Manual dexterity for office equipment including computers, printers, and photocopiers.

 EOE M/D/F/V