What are the responsibilities and job description for the Sr Software Engineer position at San R&D Business Solutions LLC?
Job Title: Sr Software EngineerLocation: San Jose, CAWork Type: HybridEmployment Type: Full-Time / Long-Term Contract (C2C)Visa Requirement: No OPT / CPTOpen to locals of CA onlyRole Summary: We are hiring a Senior Software Engineer to design and build automation systems that scale support operations. The engineer will own end-to-end production systems that convert Slack and office-hours requests into structured, high-quality tickets and accelerate resolution workflows. This is a hands-on engineering role focused on shipping production-ready automation with strong operational reliability.Key Responsibilities: Design and develop automation systems converting Slack/office-hour requests into structured support ticketsBuild integrations such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronizationImplement agentic workflows for automated context collection, triage, summarization, and recommendationsBuild scalable APIs and event-driven pipelinesEnsure production readiness with retries, idempotency, monitoring, and failure handlingAdd observability (logs, metrics, dashboards, alerts) to maintain reliabilityDeliver high-quality, maintainable, and resilient production systemsCollaborate with cross-functional stakeholders through demos, documentation, and rapid iterationRequired Skills & Qualifications:· Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline.10 years of overall IT experience8 years of hands-on software engineering experience building production systems5 years of coding experience in Java, Python, or Go5 years building and shipping production-grade automation services5 years of API development experience (REST/gRPC, authentication/authorization, versioning, documentation)5 years working with event-driven architectures, retries/idempotency, rate limiting, and robust error handlingStrong understanding of system architecture, scalability, service boundaries, and data flow designExperience or strong practical exposure to agentic workflows using:LangGraphLangChainOrchestration frameworksRAG patternsEvaluation frameworks and guardrailsExperience building integrations such as Slack → Jira automation, lifecycle sync, and context enrichmentExpected Outcomes: Reduce manual support effort through reliable automation systemsImprove ticket quality via structured triage and automated context enrichmentMaintain high automation reliability with strong observabilityDrive adoption of automation workflows across teamsContinuously improve throughput, accuracy, and end-user satisfaction Soft Skills: Strong communication and ability to explain complex technical concepts clearlyOwnership-driven mindset with high accountabilityAbility to collaborate across engineering, operations, and support teamsComfortable in fast-paced, iterative environments Post-Hire Training / Growth Areas: Advanced LangGraph / LangChain implementation patternsRAG optimization, evaluation frameworks, guardrailsAdditional integrations (ServiceNow, Zendesk, etc.)Cloud-native optimization (metrics pipelines, tracing, event orchestration)Advanced Jira workflow customization
Salary : $40 - $50