What are the responsibilities and job description for the Account Service Representative position at San Jose Earthquakes?
About the San Jose Earthquakes:
The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Account Service Representative who is an exceptional relationship builder, a positive team player, and is efficient and results driven.
About the Position:
The San Jose Earthquakes are seeking an adaptable individual to become an Account Service Representative, who can provide first-class customer service in all aspects of the job. We are looking for someone who can develop excellent relationships with Season Ticket Holders, identify areas of growth opportunities, and deliver customized communications, events, programs and benefits to the team's most important fans. This person will report to the
Sr. Manager, Account Service.
Who You Are:
We are looking for people that want to hustle big.
· Hustle: Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work
· Big: Devoted to quality in execution, don’t be afraid to swing big, and owning the result
Successful Candidates:
Successful candidates for this position are looking for a career in customer service and want to thrive in a team-oriented, energetic, and dynamic environment. These individuals want to strengthen their relationship building and sales skills.
Job Competencies include:
· Adaptable
· Communication
· Creative Thinking
· Curiosity
· Customer Service
· Efficiency
· Planning and Organizational Skills
· Relationship Building
· Results Orientation
· Team-oriented
· Sales Oriented
Responsibilities:
· Serve as the primary liaison between the San Jose Earthquakes organization and team’s Season Ticket Holders.
· Drive organizational revenue through annual season ticket renewal campaign.
· Improve year over year client experience and retention rates while actively working toward meeting the department renewal goals.
· Build strong relationships with the defined account base through proactive communication, including seat visits, touch points, phone calls, emails, events, and other communication channels.
· Credibly and responsibly present oneself as the key "go to" person for the defined account base.
· Assist in executing customized programs, benefits, and events to drive loyalty with defined account base.
· Coordinate all Season Ticket Holder events, including in-season events, player meet and greets, chalk talks, autograph sessions, etc.
· Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers.
· Ensure customer and account data and profile requirements are accurate and complete.
· Maintain a detailed database of touch points for each and every client.
· Build Relationships with the Event Ambassdors that work in your assigned sections.
· All other duties as assigned by management.
Qualifications:
· 4-year college degree
· At least 1 year of experience in a customer service environment (preferably in sports)
· At least 1-2 years or more of proven success in sales (inside sales experience in sports preferred)
· Understands and provides superior customer service
· Excellent written and verbal communication skills
· Strong relationship building and interpersonal skills
· Bilingual (English and Spanish) strongly preferred
· The ability to work independently and demonstrate innovation and initiative
· A strong work ethic and the ability to thrive in a deadline driven environment
· The ability and desire to work long and flexible hours, including evenings, weekends, and holidays
· Proficiency in MS Office products, (Word, Excel, PowerPoint and Outlook) and experience using a ticketing system.
Salary: $47,000 commission
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $47